Overnight Member Service Representative/Cleaner-Planet Fitness

Solon, OH
April 14, 2025
Full Time
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Average Pay*: $11 - $13
*average hourly rate for this position in your area
Deadline date:
$13 - $15

Job Description

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Job Title: Overnight Member Service Representative/Cleaner

Company: Planet Fitness

Location: Solon, OH

Pay: $12.5 – 14.5 per hour

AI Pay Analysis: The hourly rate of $12.50 to $14.50 for an “Overnight Member Service Representative/Cleaner” in Solon, OH, appears to be on the lower end of the spectrum for similar roles in the region. As of late 2023, the average hourly wage for cleaning and service roles typically ranges from $15 to $20, depending on the specific job responsibilities and local cost of living. Additionally, considering Ohio’s minimum wage is $10.10, the offered rate is above that, but may not be competitive enough to attract qualified candidates, especially for an overnight position which often requires a premium pay rate due to less desirable hours. Thus, while the rate meets minimum requirements, it may struggle to draw in talent when compared to market standards.

Job description:

The Overnight Member Services Representative plays a crucial role in fostering a welcoming environment for Planet Fitness members, prospective members, and guests through exemplary customer service. The position also entails a commitment to meticulous cleaning and maintaining the highest standards of cleanliness within the facility.

Essential Duties and Responsibilities:

  • Extend a warm welcome to members, prospective members, and guests, ensuring an exceptional customer service experience.
  • Manage all front desk operations, including but not limited to:
    • Answering phone inquiries in a friendly and helpful manner.
    • Checking members into the system efficiently.
    • Processing new member sign-ups.
    • Providing informative tours for prospective members.
    • Facilitating updates to members’ accounts as needed.
    • Contributing to the overall cleanliness and tidiness of the club.
    • Performing detailed cleaning of the facility.

Qualifications/Requirements:

  • Previous customer service experience is preferred.
  • Basic computer proficiency is required.
  • A passion for fitness and health is essential.
  • An upbeat and positive attitude is a must.
  • Punctuality and reliability are critical for success in this role.
  • Strong customer service skills, with the ability to interact positively and professionally with both members and co-workers, continually exceeding member expectations.
  • Excellent listening skills coupled with the ability to empathize and effectively problem-solve.
  • Diplomacy should be demonstrated in all interactions, employing appropriate behavior and language.
  • A high school diploma or GED equivalent is required.
  • Candidates must be at least 18 years of age.

Physical Demands:

  • The role requires continual standing and walking throughout the shift.
  • Frequent communication is necessary, both in person and over the phone.
  • Ability to work third shift (overnights) is essential.
  • Must be able to occasionally lift up to 50 pounds.
  • The position may involve occasional exposure to toxic chemicals during the shift.

Job Posting Date: Thu, 13 Mar 2025 03:28:58 GMT

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