Front Desk/Swim Instructor-Goldfish Swim School

Job Description

Job Title: Front Desk/Swim Instructor

Company: Goldfish Swim School

Location: Strongsville, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Front Desk/Swim Instructor in Strongsville, OH is generally considered below the competitive range for similar roles in the area. As of 2023, swim instructors typically earn between $15 to $20 per hour, depending on experience and qualifications, while front desk positions in recreational or fitness facilities also tend to offer comparable wages. Given the cost of living in Ohio and the demand for skilled personnel in recreational roles, the pay rate of $13 may not attract or retain qualified candidates, positioning it as less competitive within the industry standards for this region.

Job description:
Benefits:
– Complimentary uniforms
– Opportunities for career advancement
– Comprehensive training and development programs

At Goldfish Swim School, we are dedicated to not only nurturing confident, lifelong swimmers but also to fostering the professional growth of our team members. We recognize that the commitment and effort of our staff translate into valuable skills for their future careers. Our focus on both personal and professional development ensures that team members are well-prepared for the challenges and opportunities ahead.

Perks and Benefits:
– Paid on-the-job training
– Weekly compensation
– Flexible part-time employment opportunities
– Consistent work schedules
– A culture-driven environment
– Employee recognition programs
– Positive and collaborative team culture
– Pathways for career growth

Primary Responsibilities:
– Deliver exceptional customer service to our members
– Assist in class scheduling and billing processes
– Engage in sales activities to promote new memberships
– Conduct outreach through cold and warm calls to potential customers to highlight our memberships and services
– Follow up with leads from inquiries, website registrations, and past customers
– Address customer objections with professionalism and clearly communicate the benefits of our programs

Qualifications and Skills:
– Comfortable working with children
– Outstanding communication and organizational abilities
– High energy and a strong sales-oriented mindset
– Strong work ethic with a positive attitude towards rejection
– Previous sales experience is preferred, but not mandatory

Summary:
This role promotes exceptional customer service while efficiently processing sales and registration transactions. As the primary point of contact for both potential and current Goldfish customers, the individual in this position plays a crucial role in presenting a positive image of the company.

Duties and Responsibilities:
– Provide unparalleled service to guests, consistently exceeding their expectations while embodying the mission and brand principles of Goldfish Swim School.
– Conduct cold calls to potential customers from designated lead lists
– Follow up on warm leads through phone, text, and email communications
– Clearly explain membership options, class schedules, and promotional offers
– Record customer interactions and follow-ups within the system
– Answer phone inquiries, respond to questions, take messages, and manage calls in a professional manner
– Process student registrations using effective sales and customer service techniques
– Organize and oversee birthday and pool parties
– Address and resolve customer concerns or complaints with a professional demeanor
– Assist clients with merchandise and vending purchases
– Greet parents and students as they arrive at the front desk
– Check in students using the attendance tracking system
– Maintain cleanliness in the front desk area, snack shack, changing areas, restrooms, and observation areas
– Oversee the snack shack area and provide guidance to staff
– Monitor voicemail and email, responding promptly to all correspondence
– Update informational displays with current promotions and literature
– Conduct collection calls to resolve outstanding account issues
– Prepare lesson schedules for instructors and management use twice daily
– Enforce safety rules and regulations to prevent accidents and administer first aid when required
– Serve at least one shift per week as a swim instructor/lifeguard
– Execute additional duties as assigned

Education and Experience:
A high school diploma or GED is required, with some college experience preferred. Candidates should have a minimum of two years of prior customer service and/or administrative office experience. Proficiency in computer applications such as Word and Excel is required.

Certificates and Licenses:
CPR, First Aid, and AED certification are preferred.

Job Posting Date: Tue, 08 Apr 2025 23:05:29 GMT

Apply now!