Night Audit- TownePlace Suites by Marriott-TownePlace Suites Iron Mountain

Job Description

Job Title: Night Audit- TownePlace Suites by Marriott

Company: TownePlace Suites Iron Mountain

Location: Iron Mountain, MI

Pay: $13.5 – 15.5 per hour

AI Pay Analysis: The hourly rate of $13.5 to $15.5 for the Night Audit position at TownePlace Suites by Marriott in Iron Mountain, MI, appears to be on the lower end of the pay scale for similar roles in the hospitality industry. According to industry standards, night auditors typically earn between $14 to $20 per hour, depending on experience, location, and specific job responsibilities. In more rural areas like Iron Mountain, while cost of living may be lower, the offered rate still seems slightly below average for hotel night audits, suggesting that it may not be fully competitive, especially for candidates with more experience or certifications. Overall, while the pay may be acceptable for entry-level positions, it may deter experienced candidates from applying.

Job description:
The Night Auditor is responsible for conducting a thorough audit of all accounts to ensure balance and accuracy while preparing final reports for management review. Serving as the front desk clerk during the third shift, this role is essential in maximizing room revenues and enhancing guest satisfaction in accordance with Veridea standards.

Key Responsibilities:

1. Provide exceptional and professional assistance to all guests, consistently going above and beyond to guarantee their satisfaction while upholding hotel standards.
2. Verify the accuracy of all charges to guest accounts made throughout the day and ensure that room charges are posted promptly, maintaining up-to-date and balanced accounts by 6:00 a.m. the following morning.
3. Complete all necessary credit card transmittals, direct bills, and no-show billings for the day.
4. Prepare daily, monthly, and yearly reports as required by the property.
5. Serve as the manager on duty in the absence of the General Manager or Manager of Guest Operations.
6. Register and process guests efficiently upon arrival and departure to ensure a seamless experience.
7. Maintain a comprehensive knowledge of hotel services and facilities, as well as the local area, to assist guests effectively.
8. Employ sales techniques to promote the property, maximizing both occupancy rates and average room revenue.
9. Accurately receive and process telephone and walk-in reservations, ensuring guest satisfaction.
10. Address and resolve guest issues, complaints, or problems with diligence and professionalism.
11. Operate the telephone system competently in accordance with Veridea standards.
12. Implement all hotel safety and security protocols to create a secure and safe environment for both employees and guests.
13. Keep immediate supervisors informed of any significant problems or unusual matters that arise to facilitate prompt corrective actions.
14. Proactively seek additional responsibilities to enhance the overall operations of the hotel.
15. Set up daily breakfast preparations, ensuring readiness for the arrival of the breakfast attendant.

Qualifications:

1. Ability to rapidly learn front desk technical and audit procedures, including check-in, check-out, sales skills, computer operations, and telephone operations.
2. Proficiency in operating a computer or cash register to manage monetary transactions and provide accurate change.
3. Capacity to manage multiple tasks simultaneously and efficiently.
4. Friendly and cheerful demeanor with the ability to easily engage with strangers.
5. Cooperative attitude in supporting and collaborating with team members.
6. Quick observational skills, with the ability to adjust to various guest situations competently.
7. Effective stress management and self-control during high-pressure situations.
8. Strong numerical accuracy and competency.
9. Excellent organizational skills with a keen attention to detail.
10. Physical capability to operate equipment such as cash registers, computers, credit card machines, telephone consoles/switchboards, and calculators.
11. Adherence to grooming standards as outlined by the property.

Job Posting Date: Fri, 18 Apr 2025 22:46:30 GMT

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