Pharmacy Manager-Walgreens

Job Description

Job Title: Pharmacy Manager

Company: Walgreens

Location: Blue Ash, OH

Pay: $5775 – 6342 per month

AI Pay Analysis: The hourly rate you provided, translating to a monthly salary of approximately $5,775 to $6,342, equates to an annual salary range of about $69,300 to $76,100. For a Pharmacy Manager in Blue Ash, OH, this salary appears competitive, especially considering that salaries for this role typically range from $100,000 to $130,000 annually depending on factors such as experience, employer, and specific job responsibilities. However, Ohio tends to have lower living costs compared to coastal states, which may make this salary more attractive locally. Overall, while the offered range is on the lower end compared to national averages, it can be appealing in the context of Blue Ash’s economic landscape and cost of living.

Job description:

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and awareness of drug interactions. Delivers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures the accurate compounding, review, dispensing, and verification of prescribed medications in accordance with regulatory guidelines and company policies. Manages a streamlined pharmacy workflow, enhances financial performance, optimizes inventory management, and improves the overall patient experience. Oversees pharmacy staff performance and engagement, ensuring their professional development through training, targeted coaching, and structured performance management initiatives.

Job Responsibilities:

Patient Experience

• Engages patients by greeting them warmly and providing assistance with products and services. Resolves patient issues promptly and answers inquiries to ensure a positive experience.
• Demonstrates and communicates customer service best practices with the team, creating a distinctive and joyful patient experience. This includes interpersonal skills such as greeting, maintaining eye contact, and exhibiting courtesy, alongside Walgreens service attributes such as curiosity, proactive assistance, and championing empathy and inclusivity.
• Connects with patients by anticipating their needs and proactively promoting services. Leads initiatives to enhance the patient experience, increasing awareness of healthcare services offered by Walgreens, such as medication management and clinical services like immunizations and diagnostic testing, thus transitioning the pharmacy’s role from transactional to relational.
• Participates in community events that reflect the unique demographics served, as requested by management.

Operations

• Counsels patients on medication usage, side effects, interactions, contraindications, and privacy concerns. Refers to medical providers when needed to ensure proper medication adherence and patient satisfaction.
• Performs pharmacist duties including compounding, conducting drug therapy reviews, and managing medication inventories.
• Reviews, interprets, and accurately dispenses prescribed medications as required.
• Ensures pharmacy operations comply with all regulations and company standards. Develops procedures to promote efficient workflow, which includes staff scheduling, role assignments, and activity coordination. Responsible for pharmacy openings, closings, and shift transitions.
• Adheres to the Good Faith Dispensing policy in compliance with controlled substance laws while filling prescriptions. Responsible for ensuring all elements of Good Faith are met.
• Collaborates with the Store Manager to identify and create new strategic business opportunities.
• Maintains proficiency in pharmacy technology systems covering workflow, prescription fulfillment, billing, clinical documentation, and inventory management, supporting both staff and patients in utilizing these technologies effectively.
• Ensures accurate processing of insurance claims to prevent rejections, addressing patient concerns through collaboration with insurance companies and healthcare providers, including participation in third-party audits.
• Follows up with medical providers to clarify prescription details and address any issues regarding dosages, refills, interactions, and allergies. Performs clinical and wellness services, including immunizations and disease state management.
• Partners with centralized support teams for patient registration and issue resolution, and conducts virtual product reviews in line with company protocols.
• Manages the pharmacy’s maintenance and housekeeping standards, overseeing repairs, cleanliness, and layout improvements to ensure a functional and presentable environment.
• Prepares all necessary records and reports mandated by state and federal laws to maintain pharmacy operations, including operating statements and performance indicators.

People & Performance Management

• Works closely with the Store Manager on pharmacy staff recruitment, addressing disciplinary measures as necessary, and ensuring compliance with employment regulations.
• Collaborates with management to set performance expectations and team goals, fostering teamwork and a unified vision. Recognizes staff improvements through rewards programs and conducts formal performance evaluations to manage staff effectiveness.
• Identifies high-potential team members and collaborates on career progression initiatives.
• Addresses employee relations matters and sustains team morale by attending to employee welfare, resolving conflicts, and maintaining positive management relationships.

Training & Personal Development

• Maintains all required licensing, credentialing, and certifications as mandated by federal and state regulations to provide clinical services.
• Enhances professional knowledge and skills through ongoing education, staying updated with industry developments and best practices that can improve pharmacy and business performance.
• Completes required training modules and educational credits as directed by the company.
• Pursues personal growth by monitoring performance, seeking constructive feedback, and engaging with management for mentorship.

Communications

• Supports the Store Manager by conveying pertinent corporate health and wellness strategy information to pharmacy staff.

Business Performance Management

• Analyzes performance metrics, including financials, customer service data, and inventory levels. Oversees pharmacy asset protection activities and identifies opportunities for performance enhancement.

Business Planning

• Cultivates strong relationships with the local medical community, including physicians and other healthcare providers. Engages in community outreach to promote pharmacy services and support Store Manager efforts in increasing health and wellness awareness in the community.

External Basic Qualifications

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) from an accredited institution.
• Current pharmacist licensure in the applicable states within the district.
• Certified Immunizer or willing to obtain certification within 90 days of hire.
• Minimum of one year of pharmacy experience, encompassing prescription fulfillment, recordkeeping, compliance, pharmacy operations, software systems, and insurance billing.
• Demonstrated experience in prescription dispensing, showcasing a robust understanding of applicable controlled substance laws.
• For internal candidates, maintain an average performance rating of at least 3.0 on leadership behaviors and no written disciplinary actions within the previous year.

About Walgreens and WBA: Walgreens is a part of the U.S. Retail Pharmacy and Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a leader in integrated healthcare and retail with a rich 170-year history of community care. WBA’s mission is to foster healthier, happier lives. With nearly 9,000 locations serving close to 10 million customers daily across the U.S., Walgreens pharmacists are integral to the healthcare system, providing essential pharmacy and healthcare services while ensuring equitable access to care for underserved populations. To meet customer needs, Walgreens combines physical and digital channels, supported by advanced technology for efficient service delivery.

Preferred Qualifications

• Experience in a supervisory role involving the planning, organization, and direction of pharmacy staff.
• At least six months of experience with Walgreens.
• For internal candidates, a leadership performance rating of 3.7 or above on the most recent review.

We are an Equal Opportunity Employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records. The provided salary range promotes transparency, with the actual offer determined by geographic factors, skills, education, experience, and other relevant criteria. This position will remain open until filled. For information on benefits, please visit here.

Company Indicator: Walgreens
Shift: Various
District: 549-Liberty Township, OH
Campus Req?: No
Salary Range: Pharmacy Manager $5,775.00-$6,342.00 Bi-Weekly

Job Posting Date: Mon, 21 Apr 2025 06:17:18 GMT

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