Sr. Account Manager, Service Sales Defense-Rolls-Royce

Job Description

Job Title: Sr. Account Manager, Service Sales Defense

Company: Rolls-Royce

Location: Novi, MI

Pay: $86656 – 129984 per year

AI Pay Analysis:

The annual salary range of $86,656 to $129,984 for the "Sr. Account Manager, Service Sales Defense" role in Novi, MI, as advertised by Rolls-Royce, is below the average for similar senior account management positions in the area. For instance, the average annual salary for a Senior Account Manager in Novi is approximately $118,111. (indeed.com) Additionally, the average salary for a Senior Account Manager in Michigan is around $157,105. (glassdoor.com) This suggests that the offered salary may be less competitive compared to industry standards for similar roles in the region.

Job description:

Job Description:

As a Senior Account Manager in Service Sales for Defense, you will play a pivotal role in driving the next generation of innovation at Rolls-Royce. This position offers an opportunity to refine your skills in a dynamic international setting with a company renowned for its excellence.

Key Accountabilities:

• Manage assigned accounts, providing comprehensive account management from lead generation to order fulfillment, focusing on after-sales support and penetration by identifying opportunities, executing proposals, negotiating contracts, and fostering strong relationships with OEMs, distributors, and dealer representatives.
• Develop and implement long-term strategies to enhance the growth of Rolls-Royce Solutions America (RRS-A) business within assigned accounts.
• Engage with top-level management customers regularly, representing RRS-A professionally and effectively managing conflicts to minimize escalations.
• Collaborate with logistics teams to ensure optimal inventory levels to support quality sales and after-sales service for RRS-A customers.
• Work closely with the New Engine Sales team on vehicle projects, providing accurate quotations and strategic sales advice.
• Track quotes throughout the sales process, ensuring seamless tracking in collaboration with business stakeholders.
• Monitor and report on trends, conditions, and account statuses affecting future sales opportunities.
• Provide precise data for forecasting on a monthly, quarterly, and annual basis.
• Set ambitious yet attainable short- and long-term goals to increase RRS-A’s market presence in the designated area.
• Oversee new projects from inception to completion, coordinating efficiently with other sales managers in Service Sales, particularly in the Defense sector.
• Address customer inquiries regarding current service offerings and relay feedback to the product development team for service solutions tailored to the Americas region.
• Stay updated on U.S. government regulations and export control requirements, including Buy America, commercial vs. military packaging, and FARS and DFARS guidelines.
• Prepare and deliver professional sales presentations to customers, management, and internal teams.
• Maintain a thorough understanding of MTU products, applications, and policies.
• Foster a culture of compliance within your area of responsibility, upholding the principles of the Rolls-Royce Code of Conduct.
• Undertake special projects as necessary.

Basic Requirements:

• A Bachelor’s degree in Engineering, Technology, or Business, paired with a minimum of 5 years of experience in inside sales, customer service, parts marketing, or management in after-sales; or 9 years of relevant experience in similar fields.

Preferred Qualifications:

• Exceptional understanding of customer service principles, including needs assessment, quality standards, and customer satisfaction evaluation.
• Strong interpersonal skills and a proven track record in business development.
• Competency in conducting financial reviews and analysis.
• Analytical skills that enable quick fact-gathering, conclusion-drawing, and strategy development for seizing new opportunities.
• Effective problem-solving capabilities, alongside sound decision-making skills.
• Demonstrated leadership abilities in managing interdisciplinary issues.
• Capacity to present information clearly and proficiently to varied audiences, including managers and clients.
• Strong organizational skills with the ability to juggle multiple projects concurrently.
• Self-motivation and independence in managing workloads.
• Proficiency in oral and written communication.
• Strategic thinking with a history of creative problem-solving.
• Willingness to travel domestically and internationally (up to 30%).
• Proficient with PC and MS Office Suite applications.
• Familiarity with RRSA/MTU organizational structures, products, policies, and procedures.
• Knowledge of SAP operating systems.
• Understanding of heavy-duty diesel engines and related policies.
• Awareness of government agency requirements and defense contract stipulations.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are committed to fostering a diverse and inclusive workforce, believing that varied backgrounds and cultures contribute to our success. By cultivating an environment of respect, we empower all employees to realize their fullest potential.

This position offers an annual pay range of $86,656 – $129,984, coupled with a comprehensive benefits package that includes health, dental, vision, and retirement savings options, among other perks. The Power Systems business unit at Rolls-Royce delivers world-class power solutions and lifecycle support, striving to meet the rapidly evolving demands for energy and mobility through innovative digital and electrified technologies.

Job Posting Date: Sat, 26 Apr 2025 07:36:23 GMT

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