Front Desk Agent-Marriott

Job Description

Job Title: Front Desk Agent

Company: Marriott

Location: Pontiac, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a Front Desk Agent in Pontiac, MI, I would need the specific figure you’re referring to. However, generally speaking, as of late 2023, the typical hourly wage for Front Desk Agents in that area ranges from $12 to $18, depending on experience, type of establishment, and specific job responsibilities. If the rate you’re considering falls within or above this range, it is likely competitive and aligns with industry standards; rates at the higher end may indicate a premium offer reflecting additional responsibilities or an emphasis on customer service. If the figure is significantly below this range, it may not be competitive, especially in an increasingly service-oriented job market.

Job description:

Job Summary:

The Front Desk Agent plays a crucial role in delivering exceptional guest experiences by warmly greeting and registering guests upon arrival, providing outstanding service throughout their stay, and efficiently settling accounts at check-out. Key responsibilities involve guest registration, reservation management, and performing hotel operator and concierge duties. This role necessitates outstanding attentiveness, courtesy, and efficiency to maximize room revenue and occupancy while ensuring a memorable experience for each guest.

Qualifications:

• High school diploma or equivalent required; coursework in a related field is advantageous.
• Previous experience in hospitality or a related sector preferred.
• A positive and upbeat personality with a strong commitment to providing exceptional customer service.
• Proven ability to multitask, maintain attention to detail, and effectively problem-solve for both internal and external customers.
• Excellent verbal and written communication skills.
• Quick and accurate decision-making abilities with the capacity to evaluate multiple options.
• Proficient in handling high-pressure situations with poise.
• Capable of proactively identifying, preventing, and resolving workplace issues.
• Strong listening skills that allow for effective understanding and clarification of concerns raised by guests and colleagues.
• Basic understanding of financial information and data, with proficient arithmetic skills.
• Competency in performing numerical operations including addition, subtraction, multiplication, and division.
• Ability to read, comprehend, and compose clear instructions, correspondence, and memos.
• Logical reasoning skills to define problems, gather relevant information, draw valid conclusions, interpret data, and react effectively to novel situations.
• Familiarity with Microsoft Office Suite is preferred.
• Must be willing to work a flexible schedule, including evenings, nights, weekends, and holidays.
• Knowledge of hotel products and guest services, including various hospitality offerings such as lifestyle, full-service, and resort accommodations.
• A collaborative spirit that contributes to a positive work environment.

Responsibilities:

• Approach all interactions with guests and team members in a friendly and service-oriented manner.
• Adhere to high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag as specified by brand standards.
• Maintain regular attendance in accordance with Aimbridge Hospitality standards, with scheduling adapting to the hotel’s needs.
• Consistently comply with Aimbridge Hospitality policies, standards, and regulations to enhance hotel operations and safety.
• Greet and welcome all guests at the Front Desk per Aimbridge Hospitality standards, ensuring a warm and friendly environment at all times.
• Manage the operation of the telephone switchboard, guaranteeing adherence to Aimbridge Hospitality performance standards.
• Address requests for information, mail, and messages courteously and efficiently.
• Provide guests with information about hotel services, facilities, and hours of operation.
• Respond to inquiries regarding local dining, transportation, and entertainment options.
• Foster effective communication and teamwork with fellow associates and other hotel departments.
• Stay informed about rates, packages, special promotions, and in-house groups; be knowledgeable about closed-out and restricted dates.
• Gather and accurately record all required information during the room reservation process, following proper rate quoting procedures.
• Understand and uphold Aimbridge Hospitality policies and house rules, as well as general hospitality terminology.
• Assist in emergency procedures as necessary.
• Process guest check-ins and check-outs efficiently and courteously.
• Master the functionalities of the Front Desk computer system.
• Ensure the timely logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Utilize proper two-way radio etiquette while coordinating with fellow associates.
• Deliver requested guest items such as luggage, newspapers, messages, and amenities as needed.
• Stay updated on property amenities, special events, local attractions, and activities in the surrounding area.
• Perform additional tasks as assigned, which may include assisting colleagues in other hotel departments and maintaining a clean and organized work environment.
• Handle sensitive information and access back-of-house areas of the hotel responsibly.
• Exhibit proficiency in cash handling, including preparing and securing cash drops and maintaining bank balances.
• Possess the ability to interact unsupervised with guests and colleagues.
• Access sensitive areas within the hotel premises such as Master Keys, guest rooms, storage areas, and secure documents.
• Maintain safety while driving on behalf of the company for business purposes.
• Uphold a high level of trust and responsibility, representing the company with integrity and sound judgement.

Property Overview:

The Auburn Hills Marriott Pontiac offers a welcoming atmosphere with a newly renovated lobby, meeting spaces, and the fresh Woodward’s Restaurant. This property provides guests with comfort, convenience, and contemporary style, strategically located off I-75 for easy access to various dynamic destinations. Guests can enjoy local attractions such as Auburn Hills, the Detroit Zoo, M1 Concourse, Bloomfield Hills, and Somerset Mall. Business travelers will appreciate the proximity to Volkswagen, GM Powertrain, and Chrysler Headquarters. After a busy day, guests can retreat to upscale rooms and suites featuring pillow-top mattresses and 50-inch flat-panel TVs, with an option for room service or dining at the revitalized Woodward’s Restaurant and Lounge.

Company Overview:

Aimbridge Hospitality is a leading global third-party hotel management company with a diverse portfolio of over 1,550 properties across all 50 states and 22 countries, encompassing top international brands, luxury hotels, destination resorts, and lifestyle accommodations. Our associates are passionate about guest service and achieving exceptional results within a culture that inspires everyone to excel. Join a world of opportunities with Aimbridge Hospitality.

Benefits:

Following an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay option available—ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and Accidental Death & Dismemberment Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Job Posting Date: Sat, 26 Oct 2024 06:27:12 GMT

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