Front Desk Supervisor-Royal Park Hotel

Rochester, MI
October 29, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Royal Park Hotel

Location: Rochester, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Supervisor in Rochester, MI, it would be essential to compare it against regional and industry standards. As of 2023, the average hourly wage for a Front Desk Supervisor in the U.S. typically ranges from $15 to $25, depending on experience, the type of establishment (hotel, healthcare, etc.), and additional responsibilities. In Rochester, MI, a competitive rate would likely fall within this spectrum, adjusted for local cost of living and demand for hospitality roles. If the offered rate is at or above the midpoint of this range, it can be considered competitive; if it’s significantly lower, it may not attract qualified candidates. Overall, examining the specific figure against these benchmarks will provide a clearer picture of its competitiveness in the market.

Job description:

Property Overview:

Located in the charming town of Rochester, Michigan, the Royal Park Hotel is a distinguished luxury boutique hotel known for its exceptional accommodations, impeccable service, and scenic riverfront setting. Joining the team at Royal Park Hotel means becoming part of a prestigious institution that embodies elegance and sophistication. We offer a variety of employment opportunities across diverse departments, including guest services, culinary, and event planning, fostering a rewarding career path for our team members. Our commitment to a refined and professional work culture emphasizes excellence, attention to detail, and personalized guest experiences. Employees will find a supportive and collaborative environment where they can showcase their skills while contributing to a high-end guest experience. Becoming part of the Royal Park Hotel team presents a unique opportunity to thrive in an esteemed hotel that exemplifies luxury, elegance, and outstanding hospitality.

Position Overview:

Are you a dynamic and customer-oriented professional with a passion for hospitality? We invite you to apply for the role of Front Desk Supervisor, where you will lead our front desk team in delivering unparalleled guest service. Utilizing your high energy, enthusiasm, and strong leadership abilities, you will ensure seamless front desk operations while creating memorable experiences for our valued guests. Take the next step in your career and join a team that prioritizes excellence, growth, and collaboration. Apply today to become an integral part of our hotel’s success story!

Key Responsibilities:

  • Supervise front desk operations, encompassing check-in, check-out, and guest services.
  • Lead, motivate, and inspire the front desk team to deliver exceptional customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Facilitate the training and onboarding of new front desk staff members.
  • Ensure accuracy and completeness in guest reservations and billing information.
  • Collaborate with various departments to resolve guest issues and enhance overall experiences.
  • Maintain a clean and organized front desk area.
  • Monitor and uphold compliance with hotel policies and procedures.

Qualifications:

  • Proven experience in cash handling.
  • High school diploma or G.E.D. equivalent.
  • Excellent communication skills with the ability to engage effectively with guests and team members.
  • Proficiency in reading, writing, and speaking English.
  • Minimum of six months of prior Front Desk experience.
  • Strong computer skills.
  • Flexible availability, including nights and weekends.

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner and preferred operator for esteemed brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson embodies a unique entrepreneurial management style that delivers personalized service akin to a small company, while benefitting from the extensive skills and experience of a larger organization. Davidson is composed of four specialized operational verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

In line with our commitment to delivering value to both owners and team members, Davidson offers a comprehensive benefits program designed to enhance the well-being of our employees and their families, including:

  • Multiple tiers of medical coverage.
  • Dental and vision coverage.
  • 24/7 Teledoc services.
  • Complimentary maintenance medications.
  • Pet insurance.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid Time Off (including vacation, sick leave, bereavement, and holidays).
  • 401(k) matching.

Working at Davidson is a unique experience that transcends a mere job; it is a calling. It combines aspects of career advancement with a revolutionary approach to hospitality. Every role here contributes to changing the way we deliver quality service to our guests, clients, partners, and one another.

Equal Employment Opportunity Statement:

Davidson Hospitality Group is an Equal Opportunity Employer. We value diversity and encourage applications from individuals of all backgrounds, including minorities, women, veterans, individuals with disabilities, and those of various gender identities and sexual orientations.

Please note that Davidson Hospitality is a drug-free workplace. A pre-employment drug test and background check are required. We participate in E-Verify.

Job Posting Date: Mon, 28 Oct 2024 02:08:50 GMT

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