Rooms Operations Manager-Marriott

Job Description

Job Title: Rooms Operations Manager

Company: Marriott

Location: Detroit, MI

Pay: $57000 – 69000 per year

AI Pay Analysis: The annual salary range of $57,000 to $69,000 for a Rooms Operations Manager in Detroit, MI, translates to an hourly rate of approximately $27.40 to $33.17, which is generally competitive for the hospitality industry in that area. According to various salary data sources, the average salary for similar roles commonly hovers around $60,000 to $75,000 annually, depending on factors like experience, the size of the hotel, and specific responsibilities, suggesting that the offered range is on the lower end of the scale. While it may align with entry-level positions in smaller establishments, it might not be competitive for more experienced candidates or larger hotel operations where salary expectations are higher. Overall, while the range could be suitable for entry-level or less demanding roles, it may not attract seasoned professionals in a more competitive market.

Job description:

Job Description:

JOB SUMMARY
The position entails assisting in the management of operations within the rooms division departments, including Front Office, Engineering/Maintenance, and Housekeeping, while also overseeing staff performance. The ideal candidate will be committed to enhancing both guest and employee satisfaction while maximizing the financial efficiency of the department. This role includes monitoring compliance with established standards and procedures, leading a specific team, and contributing to the achievement of property goals.

CANDIDATE PROFILE
Education and Experience

• High school diploma or GED with a minimum of four years of experience in guest services, front desk operations, housekeeping, or a related professional area; OR
• A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with at least two years of experience in guest services, front desk operations, housekeeping, or a related professional area.

CORE WORK ACTIVITIES

Leading the Room Operations Team

• Ensures that departmental goals are effectively communicated and aligned with guest tracking and productivity objectives.
• Fosters a property environment that prioritizes motivation, empowerment, teamwork, continuous improvement, and a genuine passion for service.
• Analyzes employee and guest satisfaction metrics to identify improvement areas and leverage strengths.
• Confirms that team members possess the skills necessary to meet expectations.
• Demonstrates exemplary leadership through self-confidence, energy, and enthusiasm.
• Educates employees on understanding and exceeding guests’ evolving needs and expectations.

Managing Property Rooms Operations

• Aids in overseeing the operations of all rooms division departments, including Front Office, Engineering/Maintenance, and Housekeeping.
• Implements property-specific recovery plans and second effort programs.
• Publishes guest satisfaction results promptly, including feedback from guest satisfaction forms, comment cards, and letters.
• Employs a proactive approach to address employee concerns and maintains professionalism and courtesy at all times.
• Communicates updates on goals and results to employees, conducting semiannual one-on-one meetings.
• Provides guidance to the team on scheduling in accordance with guest and occupancy goals.
• Takes on routine job functions as needed and performs other duties as assigned to support business objectives.

Enhancing the Guest Experience

• Comprehends and embraces the brand’s service culture.
• Ensures outstanding customer service by being accessible and approachable to all guests.
• Remains dedicated to improving guest and employee satisfaction continuously.
• Addresses guest concerns proactively and maintains professionalism and courtesy in all interactions.
• Responds promptly to customer service department requests and ensures all team members meet or exceed hospitality requirements.

Managing Profitability

• Collaborates with the General Manager (GM) and Regional Director (RD) to conduct the annual Quality audit.
• Ensures a comprehensive key control program is established and maintained.
• Reviews financial statements, sales and activity reports, and performance data to assess productivity, goal achievement, and identify opportunities for cost reduction and program enhancement.
• Works diligently to maximize the financial performance of the department.

Conducting Human Resources Activities

• Participates in the interview and hiring process.
• Receives hiring recommendations from team supervisors and ensures timely and thorough orientations for new team members.
• Cultivates employee feedback, promotes an “open door” policy, and reviews satisfaction results to address any issues or concerns.
• Ensures property policies are fairly administered, and disciplinary procedures and documentation align with standard and local operating procedures (SOPs and LSOPs) and support the Peer Review Process where applicable.
• Celebrates team successes and publicly acknowledges the contributions of team members.

Compensation and Benefits
The salary range for this position is $57,000 to $69,000 annually. Marriott offers a comprehensive benefits package, including a bonus program, health care insurance, a 401(k) plan with up to 5% company match, a stock purchase plan at a 15% discount, accrued paid time off (including sick leave, where applicable), life insurance, disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (with certain exceptions), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Additional incentives may include stock awards and deferred compensation plans. Benefits are subject to generally applicable eligibility requirements, waiting periods, and other conditions.

The compensation and benefits information provided is accurate as of this posting, and Marriott reserves the right to modify these offerings at any time with or without notice, in accordance with applicable law.

Equal Opportunity Employer Statement
Marriott International is an equal opportunity employer. We prioritize the hiring of a diverse workforce and the maintenance of an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other status covered by applicable law.

About the Team
At Marriott Hotels, we strive to redefine the art of hospitality, finding innovative solutions that respect the comfort of our guests worldwide. As a member of the Marriott Hotels family, you will contribute to the promise of “Wonderful Hospitality. Always.” by delivering exceptional service and embodying our legacy. Joining Marriott Hotels means becoming part of a distinguished portfolio within Marriott International, where you can excel in your career, find purpose, and connect with an extraordinary global team, ultimately becoming the best version of yourself.

About JW Marriott
JW Marriott is part of Marriott International’s luxury portfolio, featuring over 100 exquisite properties in key cities and unique resort locations globally. At JW Marriott, we prioritize our associates, believing that every happy associate contributes to a happy guest experience. Our team members embody the values of confidence, innovation, genuineness, and empathy, continuing the legacy of our founder, J. Willard Marriott. Our hotels offer a distinctive work environment, emphasizing community and camaraderie among diverse colleagues. We provide opportunities for training, development, and recognition, all within a luxury setting focused on holistic well-being. Exceptional guest experiences begin with how we care for our associates. That’s The JW Treatment. By joining JW Marriott, you become part of a favored family within Marriott International, where you can apply your best efforts, find purpose, connect with an inspiring global team, and develop into the best version of yourself.

Job Posting Date: Tue, 29 Oct 2024 08:25:26 GMT

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