Catering Sales Executive-Marriott

Job Description

Job Title: Catering Sales Executive

Company: Marriott

Location: Dearborn, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Catering Sales Executive in Dearborn, MI, it’s important to consider the average compensation for this role in the region, which typically ranges from $18 to $30 per hour, depending on experience and the specific employer. If the offered rate falls within or above this range, it can be considered competitive and aligned with industry standards. Additionally, factors such as the cost of living in Dearborn, local demand for catering services, and the candidate’s qualifications can also impact competitiveness. A thorough comparison against local salary surveys or data from job sites would provide a clearer picture of how well the offered rate stands in relation to market expectations.

Job description:

Job Description

Job Summary

The role focuses on managing social and local corporate catering opportunities that exceed the capacity of the Group Sales teams within the Sales Office, specifically those catering to events of 150 guests or more. This position is responsible for contracting and closing local catering and social business, ensuring that all transactions are transitioned smoothly and promptly to guarantee exceptional service delivery. The candidate will strive to achieve catering revenue targets by actively upselling each business opportunity to enhance overall income. The position entails implementing the brand’s service strategy and associated initiatives throughout the sales process, while fostering customer loyalty by consistently delivering outstanding service experiences.

Candidate Profile

Education and Experience
Required:

• High school diploma or GED, complemented by a minimum of 2 years of experience in sales and marketing, guest services, or a related field.
  OR
• An associate degree from an accredited institution in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no prior work experience required.

Preferred:

• Previous experience in catering sales.

Core Work Activities

Managing Sales Activities

• Manage social and local corporate catering opportunities that fall outside the parameters of the Group Sales teams, directly engaging with clients for events with 150 covers or more.
• Oversee sales efforts for both local corporate and social catering for the property.
• Respond to incoming catering inquiries, identifying, qualifying, and soliciting new catering business to meet personal and property revenue objectives.
• Solicit business associated with citywide events from an approved affiliate list provided by the Citywide Sales Executive.
• Analyze overall market conditions—including competitors’ strengths and weaknesses, economic trends, and supply and demand—and strategize accordingly.
• Secure optimal catering opportunities for the property, aligned with market conditions and property needs.
• Utilize negotiation skills and creative sales techniques to finalize contracts and secure business.
• Collaborate with the management team to devise and execute a comprehensive catering sales plan, focusing on revenue, customer engagement, and market dynamics.
• Design, develop, and promote innovative catered events while maximizing revenue through upselling packages and creative food and beverage options.
• Manage catering sales revenue and operational budgets, providing accurate forecasting reports.
• Create appealing menus that encourage sales.
• Support the marketing and implementation of catering promotions effectively.
• Uphold and implement Marriott’s Customer Service Standards and Brand Standards throughout all operations.
• Oversee operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Engage in daily service practices consistent with brand standards such as the Marriott Hotel and Resorts Spirit to Serve Daily Basics.
• Ensure seamless transitions between sales and operations while maintaining high service levels.
• Monitor the effective resolution of guest issues related to the sales process by establishing channels for communication with property leadership and relevant stakeholders.
• Assess performance by tracking revenue growth, expense control, and return on investment for the owner and Marriott International.
• Close local catering and social business and confirm proper turnover for quality service delivery.
• Drive customer loyalty and achieve catering revenue goals through effective upselling tactics.

Building Successful Relationships

• Collaborate with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team) to ensure coordinated and non-duplicative efforts.
• Maintain effective interactions with sales teams, kitchen staff, vendors, competitors, local community members, catering associations, and other hotel departments to uphold guest satisfaction.
• Deliver exemplary customer service, ensuring customer satisfaction and loyalty by assisting clients and monitoring their experiences throughout their program or event.
• Serve customers by understanding their unique needs and recommending features and services that exceed their expectations, all while building rapport and loyalty to Marriott.
• Develop a deep understanding of the property’s primary target customer and their service expectations, working closely with operational teams to execute strategies effectively.

The hourly pay range for this position is $25.96 to $32.21. Marriott provides a bonus program and a comprehensive benefits package, including health care coverage, a 401(k) plan with a company match of up to 5%, an employee stock purchase plan with a 15% discount, accrued paid time off (including paid sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, a health savings account (except for positions based in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and numerous other health and wellness benefits. Please note that benefits are subject to the standard eligibility requirements and conditions.

The information regarding compensation and benefits is current as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without prior notice, in accordance with applicable law.

Marriott International is an equal opportunity employer. We are dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture. We are committed to non-discrimination in all employment practices on any protected basis, including disability and veteran status or any other basis covered by applicable law.

About the Team
The Autograph Collection is a curated group of four and five-star independent hotels, each providing unique and memorable experiences tailored to today’s discerning traveler. Each property is carefully selected for its quality, originality, and distinctive character, attracting a clientele that seeks more than just a place to stay. By joining the Autograph Collection, you become part of a distinguished portfolio under the Marriott International umbrella, where you can excel in your career, discover your purpose, and be part of an exceptional global team while developing into the best version of yourself.

Job Posting Date: Tue, 29 Oct 2024 08:02:54 GMT

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