Front Desk-Marriott

Romulus, MI
October 29, 2024
Full Time
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Job Description

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Job Title: Front Desk

Company: Marriott

Location: Romulus, MI

Pay:

AI Pay Analysis: To assess the competitiveness of the hourly rate for a “Front Desk” role in Romulus, MI, it is important to compare it to the average pay for similar positions in the area as well as to industry standards nationally. As of my last update, Front Desk roles in Michigan typically offer hourly wages ranging from $12 to $19, depending on factors such as experience, industry, and company size. To determine how competitive your specific rate is, it would be helpful to know the exact figure being offered. If it falls within or above this range, it can be considered competitive; however, if it is significantly lower, it might be less appealing, especially given the cost of living and employment trends in the region.

Job description:

Job Description:

POSITION SUMMARY

At our organization, we believe that the role of our team extends far beyond simply facilitating smooth check-in and check-out processes. We aim to curate memorable and unique experiences for our guests. Our Guest Experience Specialists play a pivotal role in this mission by proactively delivering a comprehensive range of services that enhance the guest journey throughout their stay. These specialists surpass the traditional front desk responsibilities, taking ownership of the guest experience across key areas of the hotel with a steadfast "guest-first" mindset. They are entrusted with the autonomy to navigate their environment and fulfill the needs of our guests as they arise.

Whether it involves processing operational requirements, addressing guest inquiries, preparing reports, delivering high-quality meals, or highlighting local attractions, the Guest Experience Specialist ensures that each interaction feels seamlessly integrated into the overall experience.

Success in this role hinges on several essential attributes: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and exemplifying professionalism through uniform, appearance, and communication. Guest Experience Specialists are expected to remain mobile—standing, sitting, or walking for extended periods—and to adopt a hands-on approach to their responsibilities, which includes the ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, as well as reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Performing these tasks effectively, along with other reasonable job duties as assigned, is essential to ensuring a consistent and exceptional experience for our guests and our business alike.

PREFERRED QUALIFICATIONS

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No prior related work experience required.
  • Supervisory Experience: No supervisory experience necessary.
  • License or Certification: None required.

Marriott International is an equal opportunity employer committed to sustaining a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered by applicable law.

About the Team:

At Courtyard, our passion lies in better serving the needs of travelers worldwide. This commitment inspired us to create the first hotel designed specifically for business travelers, and it continues to drive the Courtyard experience today, empowering our guests regardless of their travel purpose. We seek dedicated individuals who are enthusiastic about delivering an elevated guest experience, thrive within a dynamic and ambitious team, and are eager to embrace continuous improvement—all while enjoying the journey.

By joining Courtyard, you align yourself with Marriott International’s esteemed portfolio of brands. Here, you can perform at your best, discover your purpose, connect with a remarkable global team, and become your very best self.

Job Posting Date: Tue, 29 Oct 2024 04:30:40 GMT

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