Front Desk Receptionist – Bilingual Spanish-America’s Best

Job Description

Job Title: Front Desk Receptionist – Bilingual Spanish

Company: America’s Best

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To provide a competitive analysis of the hourly rate for a “Front Desk Receptionist – Bilingual Spanish” in Ann Arbor, MI, it is essential to consider several factors including regional wage trends, the demand for bilingual candidates, and industry standards. As of 2023, bilingual front desk receptionists in Michigan typically earn between $15 to $25 per hour, with variations depending on experience and specific employer characteristics. Ann Arbor, being a college town with a diverse population, may command slightly higher wages, especially for bilingual roles that meet the needs of a multicultural clientele. If the offered rate falls within the $18 to $22 per hour range, it can be deemed competitive; however, rates significantly below this range may not align with industry standards or the additional value brought by bilingual skills. Overall, competitiveness will also depend on the additional benefits and working conditions provided alongside the hourly rate.

Job description:
As a key representative of our stores, Receptionists play a pivotal role in providing an exceptional customer experience. Upon customers’ arrival, they are greeted warmly and made to feel welcome. Receptionists are responsible for maintaining organized patient records and ensuring the seamless flow of patient schedules, thus serving as the essential backbone of our operations. They deliver prompt and courteous service to customers, whether in person or over the phone.

What will you be doing? – Key Responsibilities
– Deliver exemplary customer service while adhering to all safety protocols.
– Facilitate a smooth customer flow throughout the store.
– Manage incoming phone calls by answering, screening, and forwarding them according to National Vision protocols.
– Process and understand managed care plans, ensuring the necessary documentation is obtained from insurance companies as required.
– Provide customers with accurate and essential information.
– Schedule and confirm appointments, follow-up visits, and classes.
– Organize patient records daily and prepare files for upcoming appointments.
– Monitor order statuses and promptly inform customers of any updates or delays.
– Maintain a tidy and presentable reception area, ensuring all necessary materials are available.
– Receive, sort, and distribute daily mail and deliveries, managing office supply inventory efficiently.
– Take part in regularly scheduled mandatory communication meetings.

Are you the right fit? – Required Qualifications
– Bilingual proficiency in English and Spanish.
– Preferred experience as a Receptionist, Front Office Representative, or in a similar role, though not mandatory.
– 0-2 years of related experience or training preferred.
– Familiarity with handling multiple phone lines is advantageous.
– Strong customer service and organizational skills are essential.

Taking Care of Our People
We recognize the significance of financial well-being and security. Consequently, we offer competitive compensation, including bonus potential across all store positions. Our comprehensive benefits package includes health and dental insurance, a 401(k) retirement plan with company matching, a flexible spending account, paid personal time off, paid company holidays, parental leave, an employee eyewear discount, and much more. At National Vision, we are committed to fostering professional growth and long-term career fulfillment, offering training programs, access to educational resources, and opportunities for internal advancement.

We invite you to visit our website for more information.

National Vision is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 28 Oct 2024 23:43:44 GMT

Apply now!