Destination Sales Executive-Marriott

Job Description

Job Title: Destination Sales Executive

Company: Marriott

Location: Dearborn, MI

Pay:

AI Pay Analysis: To provide a comprehensive analysis of the hourly rate for a “Destination Sales Executive” in Dearborn, MI, I would need the specific figure you have in mind. However, generally speaking, the competitiveness of an hourly rate can be assessed by comparing it to regional averages and industry standards for similar roles, taking into account factors such as experience, education, and company size. As of my last data update, salaries for sales roles often range from $20 to $45 per hour, depending on the above variables. To determine if the rate is competitive, you should compare it to local job postings, salary research sites, and consult with industry benchmarks. If you provide the specific hourly rate, I can offer a more tailored analysis.

Job description:

Partners with the Sales Office to facilitate group event bookings adhering to specified parameters. Provides property support by coordinating and executing site inspections and visits for off-property sales managers. Ensures that business transactions are properly and promptly turned over to guarantee quality service delivery. Maximizes group revenue goals by actively up-selling each business opportunity. Implements the brand’s service strategies and relevant initiatives throughout the sales process to drive customer loyalty and deliver service excellence.

Candidate Profile

Education and Experience

Required:

• High school diploma or GED; at least four years of experience in sales and marketing, guest services, front desk operations, or a related professional area.
• Alternatively, a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, along with a minimum of two years of experience in sales and marketing or a related professional area.

Preferred:

• Experience in large group sales.

Core Work Activities

Managing Sales Activities

• Drives revenue goals by effectively pulling through business opportunities booked via the Sales Office.
• Collaborates with Area Sales to identify new group and catering business, achieving personal and property revenue objectives.
• Coordinates and books group events in alignment with established group booking guidelines.
• Proactively up-sells products and services, demonstrating capability to close sales.
• Engages in selling all facilities, including Spa, Golf, and Restaurants, to leisure guests and group planners alike.
• Assists with the implementation and follow-through of group sales promotions.
• Provides insights to the Sales Office and Area Sales representatives regarding potential reallocation of function space.
• Manages the event planning process for pre-booked business extending up to three years in advance.
• Coordinates and plans all Familiarization Tours (FAM) and in-market customer events.
• Ensures accurate and efficient knowledge transfer to Event Management.
• Represents the sales department in staff meetings, providing updates on sales activities.
• Attends pre- and post-convention meetings to grasp group requirements and gather feedback on product quality and service levels.
• Coordinates and executes site inspections and visits on property for out-of-market and non-deployed accounts.
• Collaborates with in-market sales managers for site visit planning and execution.
• Works closely with account/selling managers to develop site visit strategies.
• Collects customer data from account/selling managers to ensure meticulous planning.
• Establishes site standards and pricing guidelines to manage expenses within Department 47 and ensure accurate financial forecasting.
• Analyzes competitors to effectively differentiate the property during site visits.
• Understands market dynamics, including competition, economic trends, and seasonal patterns, to implement effective sales strategies.
• Provides expert insights on local attractions and events.
• Grows existing accounts through proactive solicitation during site visits.
• Tracks bookings and leads generated through site visits.
• Upholds Marriott’s Customer Service Standards and property-specific Brand Standards.
• Facilitates effective resolution of guest issues arising from the sales process by creating mechanisms to communicate challenges to property leadership and relevant stakeholders.
• Monitors performance indicators to increase revenues, manage expenses, and deliver a strong return on investment.
• Ensures timely and quality turnover of business bookings to support service excellence.
• Implements the brand’s service strategy consistently, enhancing customer loyalty through exceptional service delivery.
• Undertakes additional duties as assigned to meet organizational needs.

Building Successful Relationships

• Collaborates seamlessly with off-property sales channels to ensure alignment on property needs and complementary sales initiatives.
• Engages with community organizations to create opportunities for group and catering sales.
• Qualifies walk-in clients for the account/sales manager through in-person interactions.
• Cultivates strong relationships with existing and prospective customers to facilitate future bookings.
• Attends and leads pre-planning visits to maintain consistent communication with customers.
• Personally meets and guides clients on site, providing a warm welcome.
• Acts as a Personal Concierge to clients during their stay, addressing special requests.
• Coordinates all transportation requests and greets clients upon arrival.
• Showcases the property and its surroundings through tailored tours for customers.
• Engages in after-hours entertainment for clients.
• Collaborates with the Marriott Guestware Program Manager to address loyalty program status and special client needs.
• Handles the delivery of amenities and welcome notes to guest rooms.
• Partners with Event Management and Operations to provide exceptional customer experiences that exceed expectations.
• Regularly practices daily service basics established by the brand, ensuring service excellence.
• Drives customer satisfaction and retention through exemplary service before and during events.
• Understands clients’ needs to recommend appropriate services and features, fostering loyalty to Marriott.

The hourly pay range for this position is $31.73 to $40.38. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with a company match of up to 5%, an employee stock purchase plan at a 15% discount, accrued paid time off (including applicable sick leave), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other health and wellness benefits. Benefits are subject to standard eligibility, waiting periods, contributions, and other requirements.

The compensation and benefits information provided is accurate as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination in all employment practices, encompassing disability, veteran status, or any other protected basis as mandated by applicable law.

About the Team
The Autograph Collection is an expanding assortment of four- and five-star independent hotels, each offering distinctive and memorable experiences. Each property is meticulously selected for its quality, originality, and character, catering to today’s travelers seeking unique experiences that reflect their individual sense of style and adventure. All Autograph Collection hotels aim to attract "The Individualist" — a traveler who views each stay as an opportunity to enrich their personal narrative. Joining Autograph Collection means becoming part of a portfolio of brands within Marriott International, where you can excel, discover your purpose, belong to a remarkable global team, and evolve into the best version of yourself.

Job Posting Date: Tue, 29 Oct 2024 00:46:01 GMT

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