Customer Service Representative Part Time-Planet Fitness

Job Description

Job Title: Customer Service Representative Part Time

Company: Planet Fitness

Location: Saginaw, MI

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a part-time Customer Service Representative in Saginaw, MI, appears to be below the industry standard, which typically ranges from $15 to $20 per hour depending on experience, company size, and specific job responsibilities. While rates can vary based on local economic conditions and the cost of living, the current minimum wage in Michigan is $10.10, indicating that the offered rate is above minimum but not competitive when factoring in the skills required and the typical demands of customer service roles. Hence, this compensation may struggle to attract quality candidates in a market that is increasingly expecting higher pay for customer service positions.

Job description:

We are actively seeking a Customer Service Representative to join our dynamic team at Planet Fitness.

Why you should consider a career with us:

• Excellent opportunities for growth within a thriving organization
• Consistent work schedule
• Comprehensive medical, dental, and vision insurance benefits available for full-time positions
• Eligible for a pay increase of $0.50 after 120 days of active employment
• Additional $1.00 per hour premium for hours worked between 6:00 PM and 6:00 AM
• Complimentary Black Card Membership
• 401(k) plan with generous employer matching
• Profit-sharing program
• Employee referral bonus program
• Maintained clean and inviting work environment, where teamwork enhances our club’s cleanliness
• The rewarding opportunity to contribute to improving the health of our community and creating a "Judgment Free" atmosphere
• An engaging and enjoyable workplace with a talented team
• Access to an Employee Assistance Program (EAP)

As a Customer Service Representative, you will deliver outstanding service to our members, prospective members, and guests, ensuring a positive "Judgment Free" experience.

Primary Responsibilities:

• Greet members and guests warmly, providing exceptional customer service to help them feel comfortable and welcomed
• Answer phone calls in a friendly manner, assisting callers with various inquiries
• Check in members, conduct tours of the facility, sign up new members, log amenities, and address updates and billing inquiries
• Respond to member questions and concerns promptly and professionally
• Participate in the regular cleaning of the entire facility, including restrooms, equipment, front desk areas, and amenities

Qualifications and Physical Demands:

• Must be at least 18 years of age
• Punctuality and reliability are essential
• Prior customer service experience is preferred
• Ability to stand and walk for extended periods during shifts
• Continual communication with members and prospective members, both in person and via phone
• Must be able to lift up to 45 pounds

By joining the Planet Fitness family, you will be part of an organization dedicated to enhancing the health and well-being of our communities. Our inclusive culture values diversity, fostering an environment where everyone feels they belong. We encourage professional growth and development while building meaningful connections with colleagues. Additionally, you will play an integral role in making a positive impact through our Judgment Free Generation philanthropic initiative. Be proud to be a part of our brand!

Equal Opportunity Employer

Job Posting Date: Thu, 31 Oct 2024 03:31:18 GMT

Apply now!