Entry Level Customer Success Specialist-Reynolds and Reynolds

Job Description

Job Title: Entry Level Customer Success Specialist

Company: Reynolds and Reynolds

Location: Grand Rapids, MI

Pay: $52000 – 54000 per year

AI Pay Analysis: An annual salary of $52,000 to $54,000 for an Entry Level Customer Success Specialist in Grand Rapids, MI, translates to an hourly rate of approximately $25 to $26. While this is somewhat competitive for entry-level roles within customer success, salaries can vary based on company size, industry, and specific job responsibilities. According to industry standards, entry-level positions in customer success typically range from $45,000 to $65,000 nationally, suggesting that this offer is in the lower to mid-range for the role. Considering the cost of living in Grand Rapids, the compensation appears reasonable, but candidates with specific skills or certifications might expect higher pay, making negotiation possible.

Job description:

Job Title: Customer Success Specialist

Overview:
As a Customer Success Specialist, you will play a pivotal role in delivering exceptional support to approximately 50 to 70 automotive dealerships within a designated region. Acting as a trusted consultant, your primary focus will be to ensure that our clients fully leverage the software solutions they have purchased, maximizing their potential to drive success. Your responsibilities will include providing both on-site assistance and support via video conferencing, with approximately 80% of your time spent at customer locations and 20% through virtual interactions.

Work Environment:
Customer Success Specialists operate from a home office setup and will be provided with a company vehicle, cell phone, and laptop.

Training:
We are committed to your professional growth, offering a comprehensive paid training program. The training will include classroom instruction at our offices in Houston, TX, and Dayton, OH, alongside online courses designed to deepen your understanding of our products and the automotive industry. You will also be paired with mentors nationwide to apply your knowledge in practical scenarios.

Key Responsibilities:

• Provide high-level customer support and consultation to automotive dealerships.
• Ensure effective utilization of our software products by customers.
• Deliver on-site support approximately 80% of the time, with 20% dedicated to video conference assistance.

Qualifications:

• Bachelor’s Degree or equivalent experience.
• Self-starter with excellent time management and organizational skills.
• Strong written and verbal communication capabilities.
• Proven customer service skills and the ability to foster strong client relationships.
• Valid driver’s license, with fewer than two moving violations within the past three years and no OVI/DUI/DWI violations over the last five years.
• Willingness to travel with overnight hotel stays up to 50% during the six-month training period; post-training travel will require approximately 35% of the month.
• Reliable home internet connection with sufficient bandwidth for video conferencing.

Benefits:
At Reynolds and Reynolds, we prioritize a healthy work-life balance for our associates. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance, along with life insurance and a health savings account.
• 401(k) plan with up to 6% company match.
• Company vehicle for business and personal use.
• Opportunities for remote work, supported by a company-issued cell phone and laptop.
• Professional development and ongoing training.
• Advancement opportunities within the company.
• Paid vacation and sick leave.
• Eight paid holidays.
• Referral bonuses.

We promote a healthy lifestyle in a non-smoking workplace and are proud to be an equal opportunity employer.

Salary:
$52,000 – $54,000 per year.

Join our team at Reynolds and Reynolds and contribute to our mission of delivering exceptional customer success in the automotive industry.

Job Posting Date: Thu, 31 Oct 2024 07:06:02 GMT

Apply now!