Front Desk Receptionist-Eyeglass World

Lincoln Park, MI
October 31, 2024
Part Time
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Job Description

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Job Title: Front Desk Receptionist

Company: Eyeglass World

Location: Lincoln Park, MI

Pay:

AI Pay Analysis: To provide a thorough analysis of the hourly rate for a Front Desk Receptionist in Lincoln Park, MI, I would typically compare it to the average hourly wage for similar roles in the area and nationally. Generally, the hourly rate for receptionists can range from $12 to $20, influenced by factors such as experience, specific industry, and the employer. In Lincoln Park, the rate may be on the lower to mid-range due to the cost of living and local labor market conditions. If the rate you have in mind falls within this range, it can be considered competitive; however, if it is significantly below this standard, adjustments may be necessary to attract qualified candidates and retain talent. To assess whether it aligns with industry standards, local trends in employment and wage growth would also be essential.

Job description:

America’s Best, a member of National Vision, stands as one of the foremost optical retailers in the United States, with a presence of over 1,000 locations and continuing expansion. Each store embodies a dual commitment to eyewear and eye care, providing customers with an unparalleled experience at an accessible price. At National Vision, we believe that everyone deserves the opportunity to see and live their best. We are dedicated to making high-quality eye care and eyewear more affordable and accessible.

As the initial point of contact in our stores, Receptionists play a crucial role in fostering a welcoming environment for our customers. They are responsible for greeting visitors with warmth and professionalism, maintaining organized patient records, and ensuring that appointment schedules operate seamlessly. Their cohesive presence is essential to our operations, enabling all team members to remain focused and on track. This position entails delivering prompt and courteous service to customers both on the phone and in-person.

Job Responsibilities:

  • Provide exceptional customer service while adhering to all safety protocols.
  • Ensure a smooth flow of customers throughout the store.
  • Manage incoming phone calls by answering, screening, and directing them in compliance with National Vision protocols.
  • Process and comprehend managed care plans, gathering necessary documentation from insurance companies as required.
  • Offer basic yet accurate information to customers.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • Organize and file patient records daily, proactively pulling files for upcoming appointments.
  • Monitor order statuses, promptly notifying customers regarding their orders or any potential delays.
  • Maintain a tidy and presentable reception area, stocked with all essential materials.
  • Receive, sort, and distribute daily mail and deliveries, while overseeing inventory levels of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.

Qualifications:

  • Previous experience as a Receptionist, Front Office Representative, or in a similar capacity is preferred, but not mandatory.
  • 0-2 years of related experience or training is desirable.
  • Proficiency in managing multiple phone lines is advantageous.
  • Strong customer service acumen is essential.
  • Excellent organizational skills are required.

Education: A High School Diploma or equivalent is required.

Additional Information:
At National Vision, we are committed to the well-being of our associates. We recognize the significance of financial security and offer competitive compensation packages that include potential bonuses for all store positions. Our comprehensive benefits package encompasses health and dental insurance, a 401k retirement savings plan with company matching, flexible spending accounts, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. We are dedicated to fostering professional growth and long-term career opportunities, offering a variety of training programs, access to educational resources, and a strong preference for internal promotions.

We invite you to visit our website for further details. We are proud to be an equal opportunity employer and consider qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Thu, 31 Oct 2024 01:33:07 GMT

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