Assistant Manager – Room Operations-Marriott

Job Description

Job Title: Assistant Manager – Room Operations

Company: Marriott

Location: Detroit, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for the “Assistant Manager – Room Operations” role in Detroit, MI, I would need the specific hourly rate you’re referring to. However, generally speaking, you can evaluate competitiveness and alignment with industry standards by comparing the offered rate with average salaries in the hospitality sector in Detroit, which typically range from $18 to $30 per hour, depending on factors such as experience and specific responsibilities. Factors such as the cost of living in Detroit, local competition for talent, and the size and prestige of the employing establishment also influence whether a rate is considered competitive. To better assess the competitiveness of the rate you mentioned, please provide the specific hourly figure.

Job description:

Entry-level management position focused on supporting the daily operations of Rooms, encompassing areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role involves assisting employees in executing guest arrival and departure procedures while upholding the property’s cleanliness standards. The position is committed to fostering guest and employee satisfaction and achieving operational budget goals.

Candidate Profile
Education and Experience

• High school diploma or GED with three years of experience in guest services, front desk, housekeeping, or a related professional area, OR
• A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, along with one year of experience in guest services, front desk, housekeeping, or a related professional area.

Core Work Activities
Supporting the Management of Rooms Operations Activities

• Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned shift checklists and associated duties.
• Run and review critical information contained in room operations reports.
• Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operate all department equipment as necessary and report malfunctions promptly.
• Ensure employees are equipped with the proper supplies and uniforms.
• Comprehend night audit procedures and adeptly utilize relevant reports.
• Understand and comply with loss prevention policies and procedures.
• Communicate performance expectations to employees in accordance with established job descriptions.
• Address employee questions and concerns effectively.
• Schedule employees in alignment with business demands and monitor time and attendance records.

Contributing Information to Support Managing to Budget

• Supervise same-day selling procedures to optimize room revenue and property occupancy.
• Verify room rates for accuracy to maximize revenue opportunities.
• Utilize budgets, operating statements, and payroll progress reports to assist in the management of Room Operations.
• Participate in managing departmental controllable expenses to meet or exceed budgeted objectives.
• Recognize the impact of Room Operations on overall property financial goals and objectives.

Providing for and Managing the Guest Experience

• Assist in investigating employee and guest incidents.
• Support the implementation of a guest information tracking system to maintain a successful repeat guest recognition program tailored to guest preferences.
• Set a positive example for guest relations.
• Engage with guests to solicit feedback on product quality and service levels, effectively addressing and resolving issues, seeking supervisor assistance when necessary.
• Participate in reviewing comment cards and guest satisfaction results with employees.

The hourly pay range for this position is $23.56 to $27.88. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan with a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, a health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, among other life and wellness benefits. Benefits may be subject to applicable eligibility, waiting periods, contributions, and additional requirements.

Compensation and benefits information is provided as of the date of this posting. Marriott retains the right to modify compensation and benefits at any time, with or without notice, in compliance with applicable law.

Marriott International is an equal opportunity employer committed to a diverse workforce and fostering an inclusive, people-first culture. We uphold a non-discrimination policy on any protected basis, including disability, veteran status, or any other basis covered by applicable law.

About the Team
Marriott Hotels endeavor to elevate the hospitality experience, innovating at every opportunity while maintaining comfort worldwide. As a host with Marriott Hotels, you will uphold the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service, enhancing this living legacy. Joining Marriott Hotels means becoming part of a global portfolio of brands under Marriott International. Experience where you can do your best work, discover your purpose, belong to an exceptional global team, and become the best version of yourself.

JW Marriott, part of Marriott International’s luxury portfolio, comprises over 100 exquisite properties in prime cities and distinctive resort locations globally. At JW, our associates come first; if our associates are happy, our guests will be too. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake, J. Willard Marriott. Our unique work experience fosters community and camaraderie among a diverse workforce. JW Marriott creates opportunities for training, development, recognition, and enables associates to pursue their passions in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with exceptional care for our associates. That’s The JW Treatment. In joining JW Marriott, you also become part of a wider portfolio with Marriott International, where you can do your best work, find your purpose, connect with an amazing global team, and evolve into your best self.

Job Posting Date: Thu, 31 Oct 2024 07:22:37 GMT

Apply now!