Front Office Coordinator – Livonia, MI-Athletico

Job Description

Job Title: Front Office Coordinator – Livonia, MI

Company: Athletico

Location: Livonia, MI

Pay:

AI Pay Analysis: To evaluate the competitiveness of the hourly rate for a “Front Office Coordinator” in Livonia, MI, it’s essential to consider several factors, including industry standards, regional cost of living, and market demand. Generally, the hourly wage for Front Office Coordinators in Michigan ranges from $15 to $25, depending on experience, qualifications, and specific industry. Therefore, if the offered rate falls within or above this range, it can be considered competitive. Additionally, benefits, workplace environment, and growth opportunities further influence the overall attractiveness of the position. Without the exact hourly rate provided, a definitive analysis cannot be made, but it is advisable to compare the offered wage against local job postings and salary surveys in similar fields.

Job description:

Position Overview
Athletico’s Greater Purpose is to empower individuals, inspire hope, and transform lives. We achieve this mission by delivering exceptional, innovative, and cost-effective fitness, performance, and rehabilitative services through personalized care that prioritizes education and injury prevention. Our Core Values—teamwork, business understanding, recognition, a people-centric approach, accountability, continuous innovation, trust, and integrity—serve as the bedrock of our distinctive culture.

Position Summary:
Reporting to the Clinic Manager, the Patient Experience Coordinator assumes a pivotal role in shaping the patient’s initial and final impressions as well as their overall front-office experience. This position is critical in delivering exemplary customer service throughout the patient’s physical therapy journey at Athletico.

Benefits offered with this full-time position:

• Medical, dental, and vision coverage (eligibility begins on the first day of employment)
• 15 days of paid time off (PTO), accruing immediately upon hire
• 6 major holidays off plus 2 floating holidays annually
• Additional compensation opportunities beyond base salary
• New for 2024: Adoption expense reimbursement
• Comprehensive physical therapy benefits
• Fertility assistance benefits
• Paid parental leave
• Pre-tax and Roth 401(k) plans (for ages 21+) with quarterly company match
• Discounts on pet insurance
• Discounts on home and auto insurance
• Resources for student loan management
• Well-being programs (including an Employee Assistance Program and the Headspace app) and more

Essential Duties and Responsibilities:
The following list encompasses primary duties; however, additional tasks may be assigned as your role evolves within the organization and in line with overall business objectives.

• Provide professional, friendly, and compassionate service to all patients and physical therapy staff, addressing issues, managing scheduling, onboarding new patients, verifying insurance, and handling billing inquiries.
• Oversee clinic scheduling, ensuring optimal patient-clinician matches based on individual needs and promoting efficient patient flow.
• Facilitate new patient onboarding, which includes facility tours, data collection, and introductions to physical therapy staff.
• Verify patient medical insurance information, manage insurance requirements, and inform patients about their insurance benefits and payment options.
• Coordinate communication of patient progress with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
• Assist in managing patient expectations based on clinical findings, including treatment frequency and duration, progress towards functional goals, and discharge planning. Serve as a point of contact for post-care needs.
• Organize cultural moments (e.g., celebrations of patient physical therapy goals) in collaboration with the clinical team to ensure that all patients feel recognized and appreciated.
• Implement and uphold administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
• Provide general office, receptionist, and clerical support to the assigned location.

Qualifications:
Education:

• High School Diploma or GED

Knowledge and Technical Skills:

• Exceptional customer service skills
• Proficiency in MS Office, Outlook, and Excel
• Familiarity with healthcare insurance benefits and coverage is preferred
• Experience in managing customer payments is preferred

Language Skills:

• Proficient in reading, writing, and speaking English

Physical Demands:

• Capable of performing office tasks, including remaining stationary for extended periods (e.g., while seated at a desk), stooping, kneeling, crouching, navigating the office space, and communicating effectively both verbally and in writing.
• Ability to engage in fine motor skills such as hand manipulation and keyboarding.
• Adequate vision for close range, distance, peripheral, depth perception, and focus adjustment.

Work Environment:

• The work environment is typical of a standard office, characterized by low noise levels and minimal extraordinary environmental factors.

Athletico is committed to providing equal employment opportunities to all individuals and applicants and prohibits discrimination and harassment of any kind on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment-related decisions, including recruitment, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

Job Posting Date: Thu, 31 Oct 2024 00:58:36 GMT

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