Supervisor- Hotel Operations-Marriott

Job Description

Job Title: Supervisor- Hotel Operations

Company: Marriott

Location: Romulus, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a “Supervisor – Hotel Operations” in Romulus, MI, it would be essential to consider several factors, including current market data, regional living costs, and industry standards. Generally, supervisory roles in hotel operations tend to range from $15 to $30 per hour, depending on experience, the size of the hotel, and specific responsibilities. As of 2023, being near Detroit, Romulus may have slightly lower rates compared to urban centers. To determine if the offered rate aligns with industry standards in this locale, it would be necessary to compare the specific hourly wage to both local hotel management job postings and salary surveys from reputable sources like the Bureau of Labor Statistics or industry associations. Ultimately, a competitive rate would need to not only reflect the duties expected of the supervisor but also be attractive enough to draw in qualified candidates while maintaining the hotel’s operational budget.

Job description:
POSITION SUMMARY
This position entails the accurate completion of designated cashier and closing reports within the computer system. Responsibilities include reviewing shift logs and daily memo books to document relevant information, as well as contacting the appropriate individuals or departments (e.g., Bellperson, Housekeeping) to address guest calls, requests, or issues effectively. The individual will manage guest check-ins by confirming reservations in the computer system, verifying guest identities, processing forms of payment, assigning rooms, and activating and issuing room keys.

In the absence of reservations, the candidate will sell accommodations based on availability. It is essential to ensure that rates align with market codes, documenting any exceptions accordingly. Additionally, checks from outlets such as the Health Club or Retail Shop must be properly scanned and charged to the corresponding rooms.

The successful candidate will assist management in training, evaluating, counseling, disciplining, and motivating staff, serving as a role model and first point of contact regarding the Guarantee of Fair Treatment/Open Door Policy. Reporting accidents, injuries, and unsafe conditions to management, as well as completing necessary safety training and certifications, are also vital tasks.

All company policies and procedures must be adhered to, including maintaining a clean and professional uniform and personal appearance, safeguarding the confidentiality of proprietary information, and protecting company assets. A warm welcome and acknowledgment of all guests in line with company standards is crucial, along with anticipating and addressing their service needs. Support for individuals with disabilities and expressing genuine appreciation to guests are important aspects of the role.

Effective communication is key; therefore, clear and professional language must be used when interacting with others, including telephone etiquette. Building and maintaining positive working relationships is a priority, alongside ensuring adherence to quality expectations and standards. The role requires the ability to stand, sit, or walk for an extended duration or for the entirety of a work shift. The individual will also need to move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance. Additional reasonable job duties may be assigned by supervisors as needed.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent required.
Related Work Experience: A minimum of 1 year of relevant work experience preferred.
Supervisory Experience: At least 1 year of supervisory experience is desired.
License or Certification: No specific license or certification required.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We adhere to non-discrimination principles on any protected grounds, including disability and veteran status, in accordance with applicable laws.

About the Team: At Courtyard, we are dedicated to meeting the needs of travelers everywhere. This commitment inspired the design of the first hotel tailored specifically for business travelers and continues to guide the Courtyard experience today, empowering our guests regardless of their travel purpose. We seek passionate achievers who strive to enhance guest experiences, thrive in a small yet ambitious team, and are eager to learn and evolve—all while enjoying their work.

By joining Courtyard, you become part of a portfolio of brands under Marriott International. Here, you can excel in your role, pursue your purpose, belong to a remarkable global team, and evolve into the best version of yourself.

Job Posting Date: Fri, 01 Nov 2024 04:14:09 GMT

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