Front Desk Agent / Guest Service-Staybridge Suites – Okemos, MI

Okemos, MI
November 1, 2024
Full Time
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*average hourly rate for this position in your area
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Job Description

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Job Title: Front Desk Agent / Guest Service

Company: Staybridge Suites – Okemos, MI

Location: Okemos, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Front Desk Agent / Guest Service” in Okemos, MI, it’s essential to consider industry standards and local market conditions. Typically, hourly rates for this role across the United States range from $12 to $20, depending on experience, the type of establishment (e.g., hotel, resort, vacation rental), and regional cost of living. In Michigan, particularly in areas like Okemos, rates tend to align with the lower to mid-range of this spectrum. If the offered rate falls within or above this range, it can be considered competitive; otherwise, it may not attract qualified candidates. Local competition for hospitality roles, as well as benefits and work environment, will also affect overall competitiveness.

Job description:

Responsible for warmly greeting and welcoming guests upon their arrival at the hotel. Efficiently manages the check-in and check-out processes for guests, accommodating special requests and adhering to established procedures.

Essential Duties & Responsibilities:

  • Extend prompt, friendly greetings to all guests, ensuring a sincere welcome.
  • Handle cash transactions, process payments, and balance an assigned house bank.
  • Perform accurate and moderately complex arithmetic calculations utilizing a calculator.
  • Post charges to guest rooms and house accounts through the computer system.
  • Complete the registration process by accurately inputting and retrieving information, confirming guest details and room rates.
  • Actively promote all marketing programs offered by the hotel.
  • Assign room selections based on the specific needs of guests.
  • Code electronic keys and non-verbally confirm room numbers and rates. Provide welcome folders containing room keys, certificates, coupons, and information regarding local attractions.
  • Answer phone calls promptly and professionally, using the hotel’s scripted greeting.
  • Input and retrieve messages in the computer system, ensuring guests are informed of any communications.
  • Collect and deliver mail, small packages, and faxes for guests upon request, ensuring the confidentiality of all correspondences.
  • Close guest accounts at checkout and solicit feedback regarding their stay. Address any dissatisfaction by promptly notifying management.
  • Resolve issues related to location changes, additional room amenities, and billing discrepancies.
  • Record guest comments or complaints by attentively listening and providing assistance to resolve any problems, such as pricing conflicts or temperature control issues.
  • Undertake miscellaneous job-related tasks as assigned, which may include laundry and light cleaning duties.

Other:

  • Regular attendance is crucial for the successful execution of this role; employees with irregular attendance may face disciplinary actions, up to and including termination.
  • Due to the nature of the hospitality industry, flexibility in scheduling and the ability to work on holidays may be required to meet the hotel’s operational needs.
  • All employees must comply with the hotel’s rules and regulations to ensure the safe and efficient operation of the facilities. Violations may result in disciplinary measures, including potential termination.

Education Requirements:

  • A combination of education and experience equivalent to a high school diploma or other relevant training that provides the necessary knowledge, skills, and abilities.

Work Environment/Physical Requirements:

  • The role requires continuous standing and movement within the front office area. While working indoors provides protection from weather conditions, temperature fluctuations may occur. The work environment is confined and may experience considerable foot traffic and frequent interruptions, along with noise from telephones, conversations, and office equipment.
  • The job necessitates standing for extended periods, exceeding 50% of the work shift. Physical activities involved include standing, talking, hearing, seeing, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, and bending. There may also be significant repetitive motion involving the hands and wrists due to computer keyboard use.

This job description serves as a general overview of the responsibilities and skills required for successful performance in this position. It is not intended to delineate every task that may be performed and is not an employment contract; employment is considered "At-Will." Job descriptions are subject to change.

Job Posting Date: Thu, 31 Oct 2024 23:31:18 GMT

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