(Student) Front Desk Assistant-Davenport University

Grand Rapids, MI
November 1, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$0 - $13

Job Description

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Job Title: (Student) Front Desk Assistant

Company: Davenport University

Location: Grand Rapids, MI

Pay: $12 – 12.5 per hour

AI Pay Analysis: The hourly rate of $12 – $12.50 for a (Student) Front Desk Assistant in Grand Rapids, MI, is generally below the competitive range for similar roles in the region. As of 2023, the average hourly wage for entry-level administrative positions in Grand Rapids typically ranges from $14 to $17, reflecting the local cost of living and demand for such roles. Additionally, considering that this is a student position, the offered wage may cater to part-time students seeking flexibility; however, it still falls short of attracting a broader talent pool. Overall, while it may appeal to some students, the pay does not align well with industry standards in the area.

Job description:

At Davenport University, we are dedicated to fostering success. With a rich history spanning over 150 years, our institution has empowered countless graduates to make significant contributions to society through the knowledge and skills acquired during their studies. Our dedicated faculty and staff collaborate to facilitate this mission. By joining Davenport University, you will not only advance your own career but also positively influence the lives of our students, colleagues, and the communities we serve. Are you ready to be a part of our success story? Your journey begins here!

(Student) Front Desk Assistant

WORK LOCATION: Grand Rapids – Lettinga Campus
DEPARTMENT: CCL-Housing & Res Life
POSITION PAY RANGE: $12.00 – $12.50 per hour
TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience, the nature of the role, pay equity, and available funding.

SUMMARY:
Desk Attendant
This position is responsible for the daily services and operations of the residence hall, including supporting Campus Security in maintaining safety and security, greeting and registering visitors, serving as a resource, addressing violations of the Housing Handbook and Student Code, assisting the Student Life Office, and undertaking other duties as assigned by the Residence Life Coordinator.

Office Assistant
This position serves as a general assistant to the department, performing clerical functions essential to daily operations and contributing to departmental needs.

RESPONSIBILITIES:

  • Ensure the security of the building and the safety of residents:
    • Welcome and assist individuals entering the residence hall, fostering a sense of community through friendly interactions.
    • Maintain familiarity with Davenport University policies, address inquiries, and manage policy violations appropriately.
    • Receive, record, and relay phone calls and messages to the residence life and housing staff.
    • Efficiently receive, sort, and deliver mail to resident mailboxes in a timely manner.
    • Uphold confidentiality concerning all student-related information.
    • Attend all required meetings, training sessions, and scheduling activities as part of the Residence Life team.
    • Complete additional duties as assigned, which may include making, posting, or removing signs, collating materials, delivering messages, and other clerical tasks that vary seasonally, necessitating attention to administrative detail.
    • Support front desk operations, including managing birthday cards for residents, processing copy requests, assisting with campus safety functions, conducting room tours, managing inventory, key checkout, guest passes, and more.
    • Organize and facilitate team-building activities for desk attendants.
    • Provide exceptional customer service, proactively anticipating and exceeding customer needs.
    • Demonstrate and promote the University’s Cultural Values.
    • Understand and comply with all relevant external and internal regulations and policies, including NCAA, GLIAC, and other athletics or role-specific regulations.
    • Perform other duties as required.

QUALIFICATIONS:

  • High school diploma or GED equivalent.
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while maintaining academic progress.
  • Minimum grade point average of 2.5.
  • Preference will be given to students residing in the Residence Halls.
  • Customer service experience is preferred.
  • Demonstrated proficiency in working accurately and effectively with computerized data systems (PC and mainframe).
  • Excellent interpersonal skills, capable of engaging with diverse audiences and communicating positively about changes, confidentiality, and conflict resolution.
  • Proven motivational and problem-solving abilities with a strong commitment to integrity, ethics, and the mission of the University.
  • Flexibility to work an irregular schedule, including evenings or Saturdays as needed and additional hours during peak periods.
  • Experience in a business office or residence hall environment. This role may involve prolonged sitting and standing as well as use of a personal computer and telephone, which may lead to eye and hand strain.
  • Occasional travel between locations may be required (own transportation). There are no regular lifting requirements, though occasional lifting of up to 50 pounds may be necessary.

Job Posting Date: Fri, 01 Nov 2024 00:38:22 GMT

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