Ramp Agent (Customer Service Agent) – DTW-Delta Air Lines

Job Description

Job Title: Ramp Agent (Customer Service Agent) – DTW

Company: Delta Air Lines

Location: Detroit, MI

Pay: $19 per hour

AI Pay Analysis: The hourly rate of $19 for a Ramp Agent (Customer Service Agent) position in Detroit, MI, is generally considered competitive, though it may vary based on specific employer practices and local cost of living. According to industry standards and recent salary data, Ramp Agents typically earn between $15 to $24 per hour, depending on their experience, the company, and other factors like union contracts. Given this range, $19 is aligned with the lower to mid-scale of compensation for similar roles in the region, which offers a reasonable entry-level wage while also reflecting the essential nature of customer service and ground operations in the aviation sector. However, competitive compensation will also depend on benefits, opportunities for advancement, and additional incentives.

Job description:
How you will contribute to our mission (Overview & Key Responsibilities)
In every role within our organization, you will play an integral part in our commitment to ensuring that cargo is transported safely and punctually. As a Ramp Agent, you will be responsible for the secure and timely arrival of our customers’ baggage and cargo. This entry-level position offers unique opportunities for mentorship and career advancement under the guidance of our leadership team. Please watch this [1] job preview to gain further insights into the benefits and responsibilities associated with this role at Delta.

The demands of this position involve physical activities that include bending, lifting, standing, and walking. You will engage in repetitive tasks, such as loading and stacking bags weighing between 50 and 70 pounds. These tasks may occasionally be performed in challenging weather conditions, including heat, rain, and snow. We prioritize safety-conscious behaviors in all operational processes and procedures.

Key daily responsibilities include:
– Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from their gate positions.
– Protecting cargo, baggage, and mail from damage, loss, and adverse weather conditions.
– Operating ground equipment such as tugs, belt loaders, and tow tractors within congested areas.
– Utilizing baggage scanners and computers to ensure accurate routing of baggage to customer destinations.

Scheduling is determined by operational needs, with shifts varying from early morning to overnight. Each station’s schedule may differ according to its specific flight operations. You can expect to work between 20 and 40 hours per week, depending on your seniority. The initial pay rate is $19.00 per hour, with regular pay increases over a period of 10.5 years.

What you need to succeed (Minimum Qualifications)
– A steadfast commitment to prioritizing safety and security for yourself, others, and personal data.
– An appreciation for diversity in individuals, thoughts, and styles.
– A high school diploma, GED, or equivalent qualification.
– At least 18 years of age with authorization to work in the United States.
– A valid driver’s license.
– Proficiency in the English language.
– Successful completion of a physical ability test (PAT); preparation materials can be found in this video [1].
– Compliance with mandatory company-approved Personal Protective Equipment (PPE), including but not limited to: hearing protection, safety-toe footwear, protective headwear (either a bump cap or hard hat), and high-visibility safety attire, with accommodations for alternative PPE as needed.
– Ability to meet airport-specific requirements, including obtaining a SIDA Badge and Customs Seal.

What will give you a competitive edge (Preferred Qualifications)
– Not applicable.

Benefits and Perks to Support Your Career Growth
Our culture is built upon a shared commitment to our core values: Care, Integrity, Resilience, and Servant Leadership, which we uphold daily in all our endeavors. At Delta, the success of our organization is driven by our people. By pursuing a career with Delta, you will have the opportunity to explore the world while receiving exemplary compensation and benefits designed to support your journey:

– Competitive salary, industry-leading profit-sharing program, and performance incentives.
– A 401(k) plan with generous company contributions of up to 9%.
– New hires are entitled to up to 2 weeks of vacation, earned for use in the subsequent vacation year (April 1 – March 31).
– In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
– Ten paid holidays per calendar year.
– Birthing parents are eligible for 12 weeks of paid maternity/parental leave.
– Non-birthing parents may receive 2 weeks of paid parental leave.
– Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance.
– Family care assistance covering fertility support, surrogacy and adoption assistance, lactation support, subsidized backup care, and support programs for loved ones at all life stages.
– Holistic wellbeing programs to enhance your physical, emotional, social, and financial health, featuring access to an employee assistance program, free financial coaching, and considerable mental health resources.
– Domestic and International space-available flight privileges for employees and eligible family members.
– Career development opportunities aimed at supporting your long-term professional aspirations.
– Global partnerships focused on community service and innovative sustainability initiatives to reduce our carbon footprint.
– Business Resource Groups that foster connection and inclusion among employees with shared interests to enhance diversity and implement strategic initiatives.
– Recognition programs and awards through the Unstoppable Together platform.
– Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, covering options such as car and hotel rentals, insurance for auto, home, and pets, legal services, and childcare assistance.

Job Posting Date: Sat, 02 Nov 2024 04:49:13 GMT

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