Front Desk-Marriott

Job Description

Job Title: Front Desk

Company: Marriott

Location: Troy, MI

Pay:

AI Pay Analysis: To provide a thorough analysis of the hourly rate for a “Front Desk” role in Troy, MI, it would be essential to compare it to the current market rates and industry standards specific to that location. Typically, as of late 2023, Front Desk positions in Michigan generally range from $13 to $20 per hour, depending on factors such as experience, specific industry (e.g., hospitality, medical, corporate), and company size. If the offered rate falls within or slightly above this range, it would be considered competitive. Conversely, if it falls significantly below this threshold, it may indicate a less attractive offer. Additionally, benefits, work environment, and growth opportunities should also be taken into account when evaluating overall competitiveness.

Job description:

Our Guest Experience Specialists are dedicated to creating memorable and unique experiences for our guests that extend well beyond the traditional check-in and check-out. They take the initiative to provide a wide variety of services that enhance our guests’ entire stay, embodying a "guest first" mindset while taking ownership of the experience throughout the hotel. Empowered to navigate their environment freely, they address operational needs, respond to guest requests, complete necessary reports, deliver quality meals, and highlight local attractions, ensuring that every interaction seamlessly contributes to an exceptional stay.

Success in this role hinges on several core principles: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional demeanor in uniform and communications. Guest Experience Specialists should be prepared to be on their feet for extended periods, adapting to varying physical demands—such as standing, sitting, walking, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds—while performing essential functions that support our guests and business objectives.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No prior experience required.
Supervisory Experience: No supervisory experience required.
License or Certification: None required.

Marriott International is an equal opportunity employer that values diversity and is committed to sustaining an inclusive, people-first culture. We uphold a policy of non-discrimination based on any protected status, including disability and veteran status, as well as any other basis specified by applicable law.

About the Team: At Courtyard, we are passionate about enhancing the travel experience for our guests. This commitment inspired us to create the first hotel designed specifically for business travelers and continues to drive our mission to empower guests for any journey. We seek individuals who are not only driven to provide exceptional guest experiences but also thrive in a collaborative, ambitious environment and are eager to learn and improve—all while having fun.

By joining Courtyard, you become part of the distinguished portfolio of brands under Marriott International, where you can excel in your work, embrace your purpose, connect with a remarkable global team, and become the best version of yourself.

Job Posting Date: Sat, 02 Nov 2024 05:58:11 GMT

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