HVAC/R Service Manager – Light Commercial-CoolSys

Job Description

Job Title: HVAC/R Service Manager – Light Commercial

Company: CoolSys

Location: Pontiac, MI

Pay: $95000 per year

AI Pay Analysis: The hourly rate corresponding to an annual salary of $95,000 is approximately $45.67 per hour, which can be considered competitive for an HVAC/R Service Manager in the light commercial sector in Pontiac, MI. While salaries can vary based on experience, certifications, and the specific demands of the employer, industry standards typically range between $70,000 and $100,000 annually for such roles in similar geographic regions. Therefore, this rate is at the higher end of the spectrum and suggests a positive alignment with industry standards, especially if the position includes responsibilities such as managing teams, overseeing operations, and ensuring compliance with regulations.

Job description:

With over 150 years of experience and headquartered in Southern California, CoolSys stands as the market leader in indoor environment solutions. We offer a comprehensive array of top-tier services, including HVAC and refrigeration installations, remodels, maintenance, and energy solutions encompassing controls and lighting. Our clientele spans across various sectors, including retail, commercial, food service, education, healthcare, and industrial markets.

Why Join Us
At CoolSys, we recognize that hiring exceptional talent is the cornerstone of our success. We offer a robust employee benefits package that includes:

• Competitive compensation
• Comprehensive medical, dental, vision, and prescription coverage
• Paid vacation and holidays
• 401(K) matching
• Life insurance, AD&D, and long-term disability coverage
• Tuition reimbursement
• Nationwide opportunities
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more
• Pet insurance
• Legal assistance and identity theft protection

Responsibilities

Project/Business Responsibilities:

• Manage the Service P&L for assigned branches.
• Forecast manpower needs effectively.
• Prioritize customer calls and advise dispatch accordingly.
• Ensure timely completion of customer requirements and calls.
• Adhere to customer protocols and approve work orders as necessary.
• Analyze dashboards and financial reports to take appropriate actions.
• Oversee the procurement of parts and supplies.
• Maintain clear communication with customers to meet their expectations.
• Address issues or problems that may affect customer satisfaction.
• Manage and maintain fleet, parts, and materials inventory while resolving discrepancies promptly.
• Foster and maintain long-term relationships with customers and subcontractors.

People Responsibilities:

• Communicate company direction clearly, set expectations, and hold the team accountable for results.
• Provide leadership to cultivate a collaborative team atmosphere and reward team accomplishments.
• Interview, select, and oversee the onboarding process for supervisors, team leads, and technicians.
• Ensure efficient scheduling and dispatching of technicians based on their skill sets, location, and call volume.
• Manage performance while providing training, coaching, and constructive feedback to Supervisors, Team Leads, and Technicians.
• Utilize metrics to drive accountability and performance improvements.
• Ensure compliance with Service policies and procedures, encompassing eSo, refrigerant tracking, time and attendance, etc.
• Promote the use of personal protective equipment (PPE) and ensure safe behaviors, including driving safety guidelines for all employees.
• Guarantee that customer service and work quality meet customer expectations and Source standards.

Qualifications

Project/Business Management:

• High school diploma, GED, completion of a trade program, or technical school; a college degree is a plus.
• Over 10 years of experience in refrigeration/HVAC service, commercial construction, or a related field.
• Familiarity with commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and managing multiple disciplines within the area of responsibility.
• Proficient in understanding and managing P&L.
• Proven business acumen.
• Strong organizational skills with the ability to manage multiple assignments and prioritize effectively while multitasking.
• Ability to solve problems and make sound judgments.
• Excellent verbal, nonverbal, and written communication skills, coupled with strong presentation abilities.
• Exceptional customer service skills, including the capacity to proactively resolve customer concerns and build robust working relationships.
• Knowledge of job site safety practices and oversight of safe work activities.
• Comprehensive understanding of company policies and procedures, as well as applicable state and federal laws.
• Proficient in standard business tools including email, Word, Excel, work order/dispatch software, and Enterprise Resource Planning (ERP) software.
• Clean driving record.

People Management:

• A minimum of 5 years of experience in people management.
• Strong leadership capabilities with demonstrated experience managing a diverse, multi-disciplinary workforce.
• Expertise in coaching, training, and developing a cohesive team.
• Adept at managing time, delegating tasks, and following through to ensure positive outcomes.

Join Us:
Today, the CoolSys family comprises 26 distinct companies. Our valued employees are central to our ongoing growth and success, and we invite you to be part of that journey.

CoolSys is an EEO/AA Employer. We encourage all qualified individuals to apply, regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, or other characteristics.

Please note, pre-employment background screening (including criminal checks and MVR for driving positions) and drug tests are mandatory for all roles. CoolSys will consider qualified applicants with criminal histories consistent with federal law, state law, or local ordinance.

Job Posting Date: Sat, 02 Nov 2024 08:59:00 GMT

Apply now!