Facility Technician (Maintenance) – Hilton Garden Inn, GR-Suburban Inns

Job Description

Job Title: Facility Technician (Maintenance) – Hilton Garden Inn, GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Facility Technician (Maintenance) position at the Hilton Garden Inn in Grand Rapids, MI, appears to be below the average for similar roles in the hospitality and maintenance sectors. As of late 2023, the typical pay for maintenance technicians in the area generally ranges from $18 to $25 per hour, depending on experience and certifications. Given the responsibilities associated with facility maintenance in a hotel setting, which often include preventive maintenance, repairs, and guest satisfaction tasks, the $16 per hour rate may be considered uncompetitive and could pose challenges in attracting qualified candidates.

Job description:

The Hilton Garden Inn offers a dynamic and energetic work environment with abundant opportunities for career advancement. Join our esteemed team in the Hospitality Industry!

• Shift Availability: Second shift; availability on weekends and evenings is required.
• Compensation: Starting at approximately $16/hour, with negotiable rates based on experience.

Benefits Include:

• Discounts at hotel and restaurant establishments
• Earned Paid Time Off for all team members
• Comprehensive insurance options (including health, vision, dental, and life) for full-time team members
• Flexible work schedules
• Holiday pay
• Eight hours of paid volunteer time annually
• Opportunities for professional growth and advancement
• Monetary recognition and referral programs
• 100% paid maternity/paternity or adoption leave for qualifying employees under FMLA
• Access to the Employee Assistance Program (EAP) through Pine Rest, offering three complimentary counseling sessions, an online resource library, and consultations for legal, financial, and elder care needs.

Essential Functions:

• Arrive for work in a professional, neat, and clean uniform.
• Greet all guests warmly, fostering personal connections to ensure they feel welcomed and valued.
• Proactively anticipate and address the needs and expectations of our guests, striving to exceed them.
• Conduct regular property walk-arounds during shifts, addressing any encountered issues. Ensure all litter, used towels, etc., are collected, and remain vigilant for safety and security concerns.
• Report necessary corrections to the appropriate department or General Manager.
• Maintain a log of maintenance issues with up-to-date documentation, detailing both unresolved and resolved items.
• Supervise daily water quality checks for the swimming pool/spa and the filtering system to ensure health safety.
• Ensure security on the property by managing master keys and confirming that all equipment functions correctly (including security cameras, door locks, etc.).
• Facilitate coordination of facility repairs among all staff (such as front desk, laundry, kitchen) while prioritizing guest requests and comfort.
• Maintain records of all mandated items, including pool and spa records, boiler documentation, and elevator certificates.
• Assist in verifying fire protection systems operation and train staff in their use.
• Perform painting and touch-ups as needed.
• Patch and repair damaged drywall, and undertake minor electrical and plumbing repairs.
• Assist with lawn maintenance, snow removal, and general grounds upkeep.
• Troubleshoot and repair kitchen and laundry equipment, boilers, and HVAC systems as per experience.
• Address guest complaints or concerns promptly, in line with Suburban Inns and Hilton standards.
• Complete all assigned tasks as noted in the Quore system.
• Support the property’s ongoing preventative maintenance program.
• Effectively manage multiple tasks and prioritize duties, ensuring follow-through on all assignments.
• Foster open communication among all hotel departments while exhibiting consistent attendance.
• Perform additional duties as assigned by management.

Uniform and Appearance Guidelines:

• Uniform: Team members are provided with uniforms and name tags; they are responsible for procuring close-toed, non-slip shoes.
• Appearance: Hair should be well-groomed, and all facial piercings must receive management approval. Tattoos not covered by uniforms require written consent from management. Any tattoos deemed offensive to co-workers, guests, or vendors must be covered at all times. Supervisors will enforce this policy impartially, independent of any protected characteristics. The Vice President of Operations holds the authority to override supervisory decisions regarding appearance.

Join us in delivering exceptional hospitality and enjoy a fulfilling career with growth opportunities.

Job Posting Date: Sun, 03 Nov 2024 06:21:01 GMT

Apply now!