IT Technician-Great Wolf Lodge

Traverse City, MI
November 3, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$22 - $22

Job Description

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Job Title: IT Technician

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $22 per hour

AI Pay Analysis: An hourly rate of $22 for an IT Technician in Traverse City, MI, appears to be somewhat below average when compared to industry standards. As of 2023, the typical pay for IT Technicians in Michigan ranges from approximately $25 to $35 per hour, depending on experience, certifications, and specific job responsibilities. While rates can vary based on location and demand, Traverse City, being a growing area, may also offer competitive wages to attract skilled workers. Therefore, an hourly rate of $22 might not be fully competitive for attracting qualified candidates in this role, suggesting a potential need for adjustment to align with market expectations.

Job description:

Pay: $22 per hour

At Great Wolf, the IT Technician is tasked with delivering comprehensive technical support for the systems utilized throughout the lodge. Reporting directly to the IT Manager, this role encompasses a wide range of responsibilities, including but not limited to the installation and maintenance of workstations and printers across the resort, management of local server(s), and oversight of network performance, hardware connectivity, and backup procedures.

Essential Duties & Responsibilities

  • Collaborate closely with on-property staff to address system-related issues pertaining to the Property Management System (PMS) and Point of Sale (POS) systems.
  • Proactively monitor and manage the network, workstation operating systems, security systems, safety protocols, backups, and servers relevant to the resort’s operational requirements.
  • Assemble, disassemble, repair, install, and uninstall computers and related equipment as authorized by the corporate office.
  • Supervise and train employees on system usage to ensure adherence to established company policies.
  • Engage in job-related training, classes, conventions, seminars, and personal development opportunities as directed.
  • Administer and enforce compliance with Great Wolf Resorts license agreements to ensure budgetary accuracy.
  • Collaborate with members of the Great Wolf Resorts IT team on various projects.
  • Maintain accurate inventories of equipment while ensuring an organized, safe, and clean work environment.
  • Assist corporate IT on projects and support-related issues both in the field and at the corporate office.
  • Prioritize and manage projects and support workload effectively at the resort.
  • Conduct regular training sessions to keep the knowledge base current across the properties.

Basic Qualifications & Skills

  • Associate degree in IT or a related field, or an equivalent combination of education and experience.
  • Strong knowledge of O365, Microsoft Office, network technologies and concepts (including TCP/IP, SMTP, and Ethernet), as well as desktop and mobile operating systems and hardware. Audio/visual support experience is also beneficial.
  • Demonstrated proficiency in the Microsoft Office Suite.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Traits

  • Microsoft Certification.
  • Previous IT experience within the hotel, resort, or theme park industries.
  • Familiarity with SCCM administration and knowledge of Cisco systems and server virtualization.
  • Strong problem-solving and organizational skills.
  • Attention to detail.
  • Enthusiastic and positive attitude.
  • Ability to multitask effectively.

Physical Requirements

  • Able to lift items weighing up to 20 lbs.
  • Capable of bending, stretching, and twisting as necessary.
  • Able to stand or sit for prolonged periods.

Job Posting Date: Sun, 03 Nov 2024 07:02:19 GMT

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