General Manager-Winter Services Inc

Job Description

Job Title: General Manager

Company: Winter Services Inc

Location: Detroit, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a General Manager role in Detroit, MI, it would be necessary to know the specific hourly rate in question. However, generally speaking, the average hourly wage for a General Manager in Detroit typically ranges from $30 to $60 per hour, depending on the industry, company size, and level of experience. If your rate falls within or exceeds this range, it is likely competitive; furthermore, reviewing local job postings and salary surveys could provide additional context to ensure alignment with industry standards. Ultimately, for a precise evaluation, please provide the hourly rate in question.

Job description:

The General Manager will oversee all snow and ice control operations within the company. This role encompasses the management of field operations, subcontractor coordination, customer relationship management, sales and business development activities, and the overall performance of the division to achieve profitability objectives.

Areas of Responsibility:

General Responsibilities

• Follow directions and provide support to the company President and Vice President as needed.
• Lead District Managers to foster a collaborative team approach across all operational facets.
• Commit to delivering services that consistently meet and exceed company standards.
• Ensure strict enforcement of safety policies regarding all company operations.
• Complete all necessary documentation promptly and efficiently.

Sales Responsibilities

• Develop and continuously enhance a comprehensive and professional sales organization.
• Maintain and develop metrics to monitor renewals, new sales conversions, and close rates.
• Provide senior management with weekly sales updates, including projections for weekly, monthly, and seasonal sales, while comparing results to prior years.
• Calculate bid rates for each account, factoring in individual and group job costing.
• Prepare presentation materials for significant bids as necessary.
• Design and implement marketing initiatives to facilitate sales targets and meet annual sales and profitability objectives.
• Identify innovative tools to streamline the lead and sales generation process.
• Create a structured timeline with key milestones to ensure a smooth transition from seasonal operations to the sales season.

Operations Responsibilities

• Oversee the development and evaluation of snow route operations for efficiency.
• Lead snow operations meetings across the company.
• Manage the pre-season property inspection process for all districts, ensuring completion by November 7th.
• Assist District Managers and Area Managers in training subcontractors on ensuring timely and efficient snow plowing operations at each assigned site.
• Initiate communications with District Managers to prepare field staff for upcoming storms.
• Prompt District Managers to commence plowing operations in their respective districts.
• Assist District Managers with equipment allocation or reallocation in the event of shortages.
• Aid District Managers in coordinating the effective and timely utilization of subcontractors.
• Conduct monthly meetings with subcontractors and snow production personnel during peak season.
• Manage the post-season property inspection process to ensure completion by May 1st.
• Ensure District Managers submit required paperwork to the billing team.
• Monitor the completion of plowing operations within each district, adhering to projected timelines.
• Perform site inspections during and after service events to confirm successful task completion on specific routes.
• Ensure customer satisfaction through successful execution of snow management operations, utilizing Customer Service feedback sheets.
• Create an action plan to address any sub-standard customer service experiences.
• Provide senior management with feedback regarding customer satisfaction following storms.

Ongoing Goals and Objectives

• Continuously enhance knowledge and understanding of the company’s snow removal operations.
• Improve organization and efficiency in relation to responsibilities.
• Set annual personnel performance goals and objectives.
• Engage in personal development through reading and participating in self-motivation and goal-setting programs.
• Increase overall sales of the snow and ice control division while maintaining margins and profitability.
• Maintain or improve the morale of company partners and subcontractors.
• Mentor partners and subcontractors to reinforce the company culture and vision.
• Achieve certified snow professional status within two years of employment.
• Implement and uphold company policies and standard operating procedures.
• Manage and cultivate positive relationships with contracting firms, vendors, and subcontractors.
• Seek opportunities to enhance efficiencies across all business facets.
• Ensure District and Area Managers uphold company expectations.

Specific Responsibilities

• Facilitate all sales and marketing initiatives within the snow division.
• Oversee and manage all District and Area Managers, including task assignments.
• Assist in strategic planning for marketing and finance.
• Support the company’s ambition to become an industry leader within its markets.
• Set personal performance goals and objectives annually.
• Assist in managing the flow of paperwork for production and job costing.
• Conduct necessary meetings with District Managers, Area Managers, Office, Fleet, and Senior Management staff.
• Actively participate in all required company meetings.
• Contribute to achieving company goals and objectives.
• Reinforce the company mission statement through performance.
• Participate in establishing company goals and objectives.

Reporting Structure

• Direct reports include District Managers and Area Managers (as needed, in the absence of a District Manager).

Minimum Requirements

• Extensive knowledge of snow plowing and removal operations.
• Excellent verbal and written communication skills.
• Strong interpersonal, multitasking, and organizational abilities.
• Proficient in Microsoft Office Suite and general computer literacy.
• Exceptional mathematical skills, with a strong aptitude for understanding and analyzing financial statements relevant to the snow and ice division.
• Strong cost accounting skills, including budget preparation and financial forecasting.
• Ability to perform take-offs and prepare detailed bid documents based on specifications for snow and ice control services.

Job Posting Date: Sun, 03 Nov 2024 04:52:38 GMT

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