Banquet Manager-Great Wolf Lodge

Traverse City, MI
November 3, 2024
Full Time
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Job Description

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Job Title: Banquet Manager

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Banquet Manager in Traverse City, MI, we need to compare it against industry standards and local market conditions. As of October 2023, the average hourly wage for a Banquet Manager in the U.S. typically ranges from $18 to $30, depending on factors such as experience, the size of the venue, and specific responsibilities. In Traverse City, where the hospitality industry is significant due to tourism, rates might slightly skew towards the higher end or above average, particularly in upscale venues. If the hourly rate falls within or above this range, it can be considered competitive; otherwise, it may require reassessment against local living costs and industry benchmarks. Overall, the competitiveness of the rate should reflect both the role’s demands and the local economic context.

Job description:

At Great Wolf, the Banquet Manager plays a pivotal role in overseeing all elements of banquet and event management, including set-up, food presentation, service, and clean-up, maintaining a strong emphasis on quality presentation and exceptional customer service. This position entails comprehensive supervision of banquet staff, encompassing hiring, training, coaching, disciplinary actions, and performance reviews.

Join our Pack:

  • Career Advancement: Explore opportunities for professional growth through cross-training programs, a scholarship fund, and talent development at all levels.
  • Exclusive Perks: Enjoy unique employee benefits, including discounted vacations and incentives for employee referrals.
  • Ongoing Education: Access Great Wolf University for valuable on-the-job training, functional training, and leadership development.
  • Holistic Well-Being: Benefit from flexible scheduling, a comprehensive wellness program, and supportive resources through our Employee Assistance Program and Employee Relief Fund.
  • Celebration of Diversity: Become part of a team that values diversity and inclusivity, ensuring that every individual feels welcomed and recognized.

Benefits:

  • Comprehensive medical, dental, and vision insurance
  • Health savings account options
  • Telehealth resources
  • Life insurance coverage
  • 401(k) plan with employer matching
  • Paid vacation time
  • Paid parental leave

Essential Duties & Responsibilities:

  • Oversee all personnel processes, including hiring, scheduling, and training banquet staff in various service techniques such as American, French, and buffet services.
  • Establish performance expectations for banquet staff and devise action plans to achieve set goals.
  • Monitor staff attendance according to schedules, and make necessary adjustments to server assignments to ensure optimal service quality during events.
  • Supervise the setup of function rooms and verify that arrangements meet client specifications through visible inspections.
  • Ensure the proper cleanup of function rooms and manage the breakdown and storage of all equipment.
  • Maintain effective communication throughout events with kitchen, service, beverage, convention services, engineering teams, and guest hosts to guarantee timely execution, quality service, and compliance with all relevant safety and health regulations and corporate standards.
  • Accurately process billing information using the POS system, paying attention to detail.
  • Handle payroll responsibilities for each event, including the calculation of hours worked and gratuity distribution.
  • Manage inventory of supplies and linens for functions, ensuring approval from the Food & Beverage Director.
  • Provide assistance to servers and captains in the execution of events in alignment with event orders and Great Lake Co. quality standards.
  • Adhere to Great Lake Co. regulations for the safe and efficient operation of hotel facilities.

Basic Qualifications & Skills:

  • High school diploma or equivalent experience
  • At least 2 years of supervisory experience in the food and beverage industry
  • In-depth knowledge of food and beverage preparation, service standards, guest relations, and etiquette
  • Proven experience in maintaining a safe work environment in compliance with applicable regulations (e.g., Ergonomics, Emergency Response, Injury and Illness Prevention, Hazard Communication Plans)
  • Flexibility in scheduling according to business demands
  • Successful completion of a criminal background check and drug screening

Desired Qualifications & Traits:

  • Previous supervisory experience in banquet services
  • Strong leadership skills and a proven ability to work collaboratively as part of a team
  • Professional demeanor that fosters trust and confidence
  • Enthusiastic and positive attitude
  • Ability to manage multiple tasks simultaneously

Physical Requirements:

  • Ability to lift up to 30 lbs.
  • Capacity to bend, stretch, and twist as needed
  • Ability to stand for extended periods

Application Instructions:
We are hiring immediately and offer relocation packages. To apply, please click on “Apply Now” or engage with a recruiter through our website chat feature. Complete an application, and a recruiter will contact you regarding the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:39:14 GMT

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