Banquet Manager-Great Wolf Lodge

Traverse City, MI
November 3, 2024
Full Time
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Job Description

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Job Title: Banquet Manager

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay:

AI Pay Analysis: To determine if the hourly rate for a Banquet Manager in Traverse City, MI, is competitive, it is essential to consider various factors including local cost of living, industry benchmarks, and specific job responsibilities. As of my last update, the typical hourly wage for a Banquet Manager in the U.S. generally ranges from $20 to $30, varying based on experience, establishment size, and event complexity. Traverse City, as a tourism-focused area, might see rates skewing towards the higher end due to seasonal demand and a competitive hospitality market. Therefore, if the offered rate falls within or above this range, it can be considered competitive; if it is lower, it may not align well with both local and industry standards.

Job description:

At Great Wolf, the Banquet Manager is responsible for overseeing all facets of banquet and event operations, including setup, food presentation, service, and cleanup, with an emphasis on quality presentation and exceptional customer service. This role entails comprehensive supervision of banquet staff, encompassing hiring, training, coaching, and performance reviews.

Join our Pack:

  • Career Advancement: We offer a robust environment for career growth through cross-training opportunities, a scholarship fund, and talent development programs at all levels.
  • Exclusive Benefits: Enjoy unique perks for you, your family, and friends, including discounted vacations and employee referral incentives.
  • Professional Development: Gain access to Great Wolf University, which provides on-the-job training as well as both functional and leadership development.
  • Well-Being Focused: We prioritize your wellness by providing flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
  • Diversity and Inclusion: Be part of a team that celebrates diversity and fosters an inclusive environment through programs that make everyone feel valued and acknowledged.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401(k) with employer match
  • Paid vacation
  • Paid parental leave

Essential Duties & Responsibilities:

  • Oversee personnel processes, including hiring, scheduling, and training banquet staff in the proper techniques and etiquette for various service styles such as American, French, and buffets.
  • Establish performance standards for banquet staff and develop action plans to achieve these goals.
  • Monitor staff attendance and adjust server assignments as necessary to ensure quality service during events.
  • Supervise the setup of function rooms and conduct inspections to verify that configurations meet client specifications.
  • Manage cleanup processes and ensure proper breakdown and storage of all equipment.
  • Maintain effective communication throughout events with kitchen, service, and other support teams to ensure timely execution and adherence to safety and health regulations as well as corporate standards.
  • Accurately process billing information using a POS system and manage payroll for events, including hours worked and gratuity distribution.
  • Maintain inventory of supplies and linens for events in coordination with the Food & Beverage Director.
  • Support servers and captains in executing events according to established standards.
  • Adhere to Great Wolf rules and regulations for the safe and efficient operation of hotel facilities.

Basic Qualifications & Skills:

  • High School diploma or equivalent.
  • A minimum of 2 years of supervisory experience in food and beverage.
  • In-depth knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Prior experience in maintaining a safe work environment in compliance with relevant regulations (including ergonomics and emergency response).
  • Flexibility in scheduling based on business needs.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Traits:

  • Previous supervisory experience in banquets.
  • Strong leadership skills and a collaborative mindset.
  • Professional demeanor that inspires trust and confidence.
  • Exhibits enthusiasm and positive energy.
  • Ability to handle multiple tasks efficiently.

Physical Requirements:

  • Capable of lifting up to 30 lbs.
  • Ability to bend, stretch, and twist as needed.
  • Must be able to stand for extended periods.

Application Instructions:
We are hiring immediately and offer relocation packages. Click on "Apply Now" or engage with a recruiter on our website to initiate the application process; a recruiter will reach out to you with the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:28:17 GMT

Apply now!

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