Banquet Manager-Great Wolf Lodge

Cedar, MI
November 3, 2024
Full Time
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Job Description

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Job Title: Banquet Manager

Company: Great Wolf Lodge

Location: Cedar, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for the “Banquet Manager” role in Cedar, MI, it would be necessary to have the specific rate for review. However, generally, banquet managers in small to mid-sized markets typically see hourly rates ranging from $15 to $25, with variations based on experience, venue, and responsibilities. In this context, if the offered rate falls within or above this range, it could be considered competitive and aligned with industry standards. Conversely, if it’s below this range, it may be less competitive in attracting qualified candidates, given the expectations and responsibilities associated with the role. For a precise assessment, specific hourly rates and comparable local data would be essential.

Job description:

At Great Wolf, the Banquet Manager is responsible for overseeing all aspects of banquets and events, including setup, food presentation, service, and cleanup, with a strong emphasis on quality and customer service. This role involves comprehensive supervision of banquet staff, encompassing hiring, training, coaching, disciplinary actions, and performance reviews.

Join our Pack:

  • Career Growth: We provide an excellent environment for starting or furthering your career, featuring cross-training opportunities, a scholarship fund, and talent development programs at all levels.

  • Exclusive Perks: Benefit from unique perks for you, your family, and friends, including discounted vacation packages and employee referral incentives.

  • Learn While You Earn: Gain access to Great Wolf University, which offers on-the-job training as well as functional and leadership training programs.

  • Wellness Focus: We prioritize your well-being by offering flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

  • Diversity and Inclusion: Become part of a team that champions diversity and inclusion, fostering an environment where everyone feels welcome and recognized.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities

  • Oversee personnel processes including hiring, scheduling, and training banquet staff in service techniques for various formats such as American, French, buffet, and parade styles.
  • Establish performance standards for banquet staff and create action plans to meet these goals.
  • Monitor staff attendance per schedule and adjust server assignments as needed to ensure exceptional service during events.
  • Supervise the setup of function rooms and conduct inspections to ensure adherence to client specifications.
  • Oversee the cleanup process, including the proper breakdown and storage of all equipment.
  • Communicate effectively during events with kitchen, service, beverage, convention services, engineering staff, and the guest host to ensure timely, high-quality service and compliance with safety and health regulations.
  • Accurately process billing information using a POS system, maintaining attention to detail.
  • Manage payroll for each event, encompassing hours worked and gratuity distribution.
  • Maintain inventory of supplies and linens for functions with the approval of the Food & Beverage Director.
  • Assist servers and captains in executing events according to the event order and Great Wolf’s quality standards.
  • Adhere to Great Wolf policies and regulations to ensure the safe and efficient operation of hotel facilities.

Basic Qualifications & Skills

  • High school diploma or equivalent experience.
  • A minimum of 2 years of supervisory experience in food and beverage.
  • Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Previous experience ensuring a safe work environment in compliance with relevant regulations (e.g., Ergonomics, Emergency Response, Injury and Illness Prevention, Hazard Communication Plans).
  • Flexibility regarding scheduling based on business demands.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Traits

  • Prior supervisory experience in banquets.
  • Strong leadership skills with a proven ability to work collaboratively in a team.
  • Ability to project a professional image that inspires trust and confidence.
  • Displaying enthusiastic and positive energy.
  • Exceptional multitasking abilities.

Physical Requirements

  • Capable of lifting up to 30 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand for extended periods.

Application Instructions

We are hiring immediately and offer relocation packages. To apply, please click on “Apply Now” or engage with a recruiter via the chat option at the bottom of Great Wolf’s website. Complete an application, and a recruiter will contact you regarding the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:21:10 GMT

Apply now!

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