Assistant Account Manager-TSG – The Sheridan Group

Job Description

Job Title: Assistant Account Manager

Company: TSG – The Sheridan Group

Location: Ada, MI

Pay:

AI Pay Analysis: To provide an accurate analysis, I would need the specific hourly rate for the Assistant Account Manager role in Ada, MI. However, generally, the hourly rate for this position typically ranges from $18 to $30 per hour nationwide, depending on experience, company size, and industry. In Michigan, rates may be on the lower end of that scale but can vary based on the cost of living in specific areas like Ada. To determine if the rate is competitive, it would be useful to compare it against the local market rates, industry benchmarks, and the specific responsibilities associated with the role. If you provide the actual hourly rate, I can offer a more tailored analysis.

Job description:
The Assistant Account Manager collaborates closely with the Account Manager and Senior Account Manager to engage with customers, prepare production orders, and provide essential clerical support.

Key Responsibilities:

– Accurately enter orders with comprehensive job specifications into the core business system.
– Process and prepare detailed shipping and mailing instructions.
– Manage the processing and routing of customer-supplied proofs and materials.
– Assist in the processing of change orders as needed.
– Collect and compile relevant information for the Account Manager or Senior Account Manager.
– Support the creation and maintenance of customer standing instructions and profiles.
– Aid in entering specifications for the Estimating department.
– Handle incoming phone calls and emails efficiently.
– Strive to address and resolve customer inquiries or concerns directly, rather than merely taking messages for the Account Manager.
– Assist in the resolution of customer complaints with professionalism.
– Maintain an organized and accurate filing system for sample books, issues, and master job files.
– Proactively assist other teams when workload allows.
– Provide coverage for the Account Manager’s desk and manage their responsibilities during their absence.
– Perform additional duties as assigned, including miscellaneous errands and special projects requested by Account Managers or Senior Account Managers.

Basic Qualifications:

– A minimum of a high school diploma or GED, accompanied by some customer service experience. Possessing excellent verbal and written communication skills is essential.
– Demonstrated organizational skills with a keen attention to detail.
– Strong analytical and problem-solving abilities.
– The ability to conduct oneself with integrity, professionalism, and confidentiality in all interactions.
– A willingness to learn various computer software applications, particularly order entry and job ticket systems.
– Proficiency in Microsoft Office Suite or related software.

Desired Skills and Abilities:

– An Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of relevant experience and/or training; or an equivalent combination of education and experience is preferred.
– Familiarity with the Technique Operating System is advantageous.

Physical Requirements:

– Prolonged periods of sitting at a desk and working on a computer are necessary.
– Ability to lift up to 15 pounds as needed.
– Must be capable of accessing and navigating each department within the organization’s facilities.

Travel Requirements:

– Minimal travel for seminars and company meetings may be required, including occasional overnight stays.

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you require assistance or a reasonable accommodation to apply for employment, please contact the local HR Manager at (616) 818-4396.

Job Posting Date: Sun, 03 Nov 2024 08:59:18 GMT

Apply now!