Banquet Manager-Great Wolf Lodge

Interlochen, MI
November 4, 2024
Full Time
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Job Description

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Job Title: Banquet Manager

Company: Great Wolf Lodge

Location: Interlochen, MI

Pay:

AI Pay Analysis: To assess the competitiveness of the hourly rate for a Banquet Manager in Interlochen, MI, one would typically compare it against industry standards and regional wages for similar roles. As of the latest data, Banquet Managers in the U.S. earn an average hourly rate ranging from $18 to $30, depending on experience, venue type, and location. In smaller markets like Interlochen, rates may trend lower but should still align closely with the average to remain competitive. If the offered rate falls within or slightly above this average, it is likely competitive for that specific geographic area. However, if it significantly undercuts these figures, it may not attract qualified candidates. Further investigation into the nuances of local demand, employer reputation, and additional benefits could provide greater insight into the role’s competitiveness.

Job description:

At Great Wolf, the Banquet Manager is responsible for overseeing all facets of banquets and events, ensuring exceptional set-up, food presentation, service, and cleanup while prioritizing quality and customer satisfaction. This role entails supervising banquet staff comprehensively, including hiring, training, coaching, disciplining, and conducting performance evaluations.

Join our Pack:

  • Career Growth: Enjoy opportunities for career advancement through cross-training, scholarship funds, and talent development initiatives tailored for all levels.
  • Exclusive Benefits: Access unique perks for you, your family, and friends, including discounted vacations and employee referral incentives.
  • Learn While You Earn: Participate in Great Wolf University, offering on-the-job training as well as functional and leadership development.
  • Well-Being Focus: Benefit from flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
  • Diversity and Inclusion: Be part of a team that embraces diversity and inclusion, fostering an environment where everyone is welcomed and celebrated.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time
  • Paid parental leave

Essential Duties & Responsibilities:

  • Manage personnel processes, including recruitment, scheduling, and training of banquet staff in American, French, buffet, and parade service techniques.
  • Establish performance standards for banquet staff and devise action plans to achieve key objectives.
  • Monitor staff attendance, making adjustments to server stations as necessary to ensure top-quality service during events.
  • Supervise the setup of function rooms, ensuring compliance with client specifications through visible inspections.
  • Oversee the cleanup process for function rooms, ensuring efficient breakdown and proper storage of all equipment.
  • Maintain effective communication throughout events with kitchen personnel, service teams, and guests to ensure timely execution and adherence to safety and health regulations.
  • Accurately process billing and payroll information using the POS system, with meticulous attention to detail.
  • Maintain inventory levels of supplies and linens for events, with the approval of the Food & Beverage Director.
  • Assist servers and captains in executing events in alignment with the event order and Great Lake Co. quality standards.
  • Adhere to Great Lake Co. rules and regulations for safe and efficient hotel operations.

Basic Qualifications & Skills:

  • High School diploma or equivalent experience
  • Minimum of 2 years of supervisory experience in food and beverage
  • Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
  • Prior experience in ensuring a safe work environment in compliance with relevant regulations (e.g., Ergonomics, Emergency Response, Injury and Illness Prevention, Hazard Communication Plans)
  • Flexibility in scheduling based on business requirements
  • Successful completion of a criminal background check and drug screening

Desired Qualifications & Traits:

  • Prior supervisory experience in banquets
  • Strong leadership capabilities and teamwork
  • Professional demeanor that inspires trust and confidence
  • Positive energy and enthusiasm
  • Ability to multitask effectively

Physical Requirements:

  • Capacity to lift up to 30 lbs.
  • Ability to bend, stretch, and twist
  • Capability to stand for extended periods

Application Instructions:
We are hiring immediately, with relocation packages available. To apply, click on “Apply Now” or engage with a recruiter via the chat feature at the bottom of Great Wolf’s website. Complete the application form, and a recruiter will follow up regarding the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:50:39 GMT

Apply now!

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