Director, Guest Services-Great Wolf Lodge

Traverse City, MI
November 4, 2024
Full Time
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Job Description

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Job Title: Director, Guest Services

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for the “Director, Guest Services” role in Traverse City, MI, we would need specific figures to make a relevant comparison. Generally, the salary for such a position varies based on factors like the size of the organization, the local cost of living, and industry standards. Typically, a Director of Guest Services in a hospitality context might earn between $25 to $45 per hour. The rate would be considered competitive if it aligns with or exceeds this range, especially given the increasing demand for skilled managerial roles in the hospitality sector in tourist areas like Traverse City. To assess competitiveness precisely, the specific hourly rate should be compared against these benchmarks and regional economic conditions.

Job description:

Pay: $0 per hour – $0 per hour

At Great Wolf, the Director of Guest Services is dedicated to enhancing guest and employee satisfaction, optimizing the financial performance of the department, and ensuring compliance with established standards and procedures.

Join our Pack:

  • Career Advancement: This role provides an excellent opportunity to begin or further your career, supported by cross-training, a scholarship fund, and talent development programs at all levels.

  • Exclusive Perks: Enjoy unique benefits for you, your family, and friends, including discounted vacations and employee referral incentives.

  • Professional Development: Access Great Wolf University for on-the-job training, functional skills development, and leadership training.

  • Wellness Focus: We prioritize your well-being with flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

  • Diversity and Inclusion: Become part of a team that champions diversity and inclusion, fostering an environment where everyone feels welcome and valued.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities:

  • Oversee and manage the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments.
  • Fulfill human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining employees; communicate job expectations; and enforce policies and procedures.
  • Achieve operational objectives in guest services by contributing insights to strategic plans, preparing action plans, establishing productivity, quality, and customer service standards, resolving issues, conducting audits, identifying trends, and implementing improvements.
  • Foster guest confidence by maintaining service excellence, encouraging repeat visits, and transforming the resort into a cherished family destination.
  • Ensure a safe, secure, and healthy environment by establishing and enforcing procedures and complying with legal regulations.
  • Maintain professional knowledge by participating in educational opportunities, reading relevant publications, maintaining professional networks, and engaging with industry organizations, while enhancing resort reputation through ownership of diverse requests and exploring opportunities for added value.

Basic Qualifications & Skills:

  • Associate’s Degree in Hospitality, Hotel Management, or a related field, or equivalent experience.
  • A minimum of 3 years of previous Guest Service management experience, demonstrating a strong capability to develop comprehensive organizational plans and effectively manage teams to achieve individual and organizational goals.
  • Successful completion of a criminal background check and drug screening.

Desired Qualifications & Skills:

  • Bachelor’s Degree in Hospitality, Hotel Management, or a related field, or equivalent experience.
  • Prior experience at a Director level in a family-themed resort.
  • Ability to multitask and prioritize various tasks with minimal supervision.
  • Proven teamwork and collaboration skills.
  • Enthusiastic and energetic approach to work.
  • Excellent communication abilities.

Physical Requirements:

  • Capability to lift up to 20 lbs.
  • Ability to sit and/or stand for extended periods.

Application Instructions:

We are hiring immediately and offer relocation packages. To apply, please click on "Apply Now" or engage with a recruiter via the chat feature on Great Wolf’s website. Complete your application, and a recruiter will contact you regarding the next steps.

Job Posting Date: Sun, 03 Nov 2024 08:47:26 GMT

Apply now!

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