Sales Associate Keyholder-Express

Ann Arbor, MI
November 4, 2024
Part Time
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Job Description

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Job Title: Sales Associate Keyholder

Company: Express

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To assess the competitiveness of the hourly rate for a “Sales Associate Keyholder” in Ann Arbor, MI, it’s essential to consider various factors including local cost of living, typical industry rates, and job responsibilities. As of my last update in 2023, hourly wages for sales associates typically range from $12 to $20 per hour, depending on experience and company policies. Keyholders often see a slight premium, often landing between $14 and $25 per hour, reflecting added responsibilities such as inventory management and opening/closing duties. If the offered rate falls within or exceeds this range, it would be competitive and align well with industry standards for similar roles in that geographical area. However, for the most accurate assessment, it would be best to compare it with current job listings and local market trends.

Job description:

Express is seeking a Retail Sales Associate Keyholder to join our team at the Briarwood Mall. The Sales Associate Keyholder is responsible for providing an exceptional in-store shopping experience for our customers while executing crucial opening and closing procedures.

Key Responsibilities:

  • Execute opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Perform checkout overrides as necessary.
  • Maintain a tidy and organized sales floor, checkout area, fitting room, and stockroom to ensure a safe and welcoming environment for customers.
  • Adhere to company policies and procedures to safeguard the well-being of associates and customers.
  • Assist in implementing product launch changes in accordance with company standard operating procedures.
  • Uphold all aspects of the customer experience model.
  • Process transactions efficiently and accurately to minimize customer wait times.
  • Effectively resolve customer service-related issues and determine appropriate resolutions, escalating matters to Store Management as needed.
  • Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
  • Undertake other essential functions as directed by your supervisor.

Required Experience & Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: 0-2 years of relevant job experience, with a minimum of 6 months preferred.
  • Proficient in the use of technology, including iPads and registers.
  • Availability to meet defined criteria, including nights, weekends, and non-business hours.
  • Capable of meeting physical requirements of the role.

Critical Skills & Attributes:

  • Previous retail experience is preferred.
  • Strong customer service skills and the capability to engage effectively with customers.
  • Excellent verbal and written communication skills, especially in interactions with customers and team members.
  • Demonstrated ability to collaborate and work well within a team setting.

Benefits and Compensation:
PHOENIX offers a comprehensive benefits package designed to support the health and long-term financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) plans with company matching.
  • Merchandise discounts.
  • Paid Time Off.
  • Parental leave for new mothers and fathers.

Part-time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company matching. Additionally, part-time associates can access an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

PHOENIX is an equal opportunity employer and does not discriminate based on any federal, state, or locally protected characteristics in recruiting, hiring, or any other employment terms and conditions. We hire individuals authorized for employment in the United States and are committed to providing reasonable accommodations for individuals with disabilities. For accommodation requests related to the application process, please contact us at 1-800-964-9793 and mention ‘Associate Relations,’ or email us with details of your request and contact information.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and prior approval from HR for a specific requisition, PHOENIX will not consider or compensate third-party submissions for hires made.

Job Posting Date: Mon, 04 Nov 2024 07:27:36 GMT

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