Front Desk-Good Hospitality Services

Job Description

Job Title: Front Desk

Company: Good Hospitality Services

Location: Traverse City, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Front Desk” role in Traverse City, MI, I would need specific figures for the hourly rate in question. However, I can offer a general assessment based on typical industry standards. As of my last update, entry-level front desk positions in hospitality commonly range between $12 to $18 per hour, depending on experience and specific duties, with some higher-end establishments offering more. If the provided hourly rate falls within or above this range, it could be considered competitive, especially given the cost of living and demand for service roles in Traverse City. To better assess its competitiveness, compare the rate against local job listings and consider factors like benefits and work environment as well.

Job description:
POSITION SUMMARY: The role entails registering guests, assigning accommodations, and facilitating check-outs in a prompt and courteous manner. The incumbent will provide a range of information to both guests and colleagues in a friendly, pleasant, and tactful manner.

PRIMARY RESPONSIBILITIES:
– Receive shift instructions and cash drawer from the Manager, reviewing the Front Desk Log appropriately.
– Count and verify currency and coins in the cash drawer.
– Generate and review the current house status and pre-registration report.
– Compare the housekeeping report with house status, resolve discrepancies with housekeeping, and conduct daily bucket checks.
– Process guest check-ins, establish credit, and assign rooms in accordance with standard operating procedures.
– Verify guest history information, issue room keys, and address guest inquiries.
– Answer the switchboard promptly, relaying calls and recording messages as necessary.
– Handle incoming mail, organizing and preparing outgoing mail effectively.
– Pre-block and pre-register groups or tours as assigned.
– Receive documents and manage wake-up call requests.
– Post all incidental charges to guest folios accurately.
– Facilitate guest check-outs, finalize folios, collect payments, and retrieve guest room keys.
– Address and resolve customer complaints, ensuring that complaint details are accurately recorded.
– Maintain cleanliness and organization of the immediate work area.
– Balance the cash drawer at the end of the shift, prepare cash drops, and record on the Cash Drop Log.
– Document significant information in the Front Desk Log.
– Perform additional duties as required or assigned.
– Adhere to company policies, practices, procedures, and safety standards consistently.
– Inspect all conference rooms and common areas daily to ensure compliance with security standards.
– Report to work in a clean and pressed uniform.
– Stay informed about local competition and rate offerings.
– Attend and actively participate in staff meetings.
– Manage all incoming reservations, ensuring accurate recording.
– Possess knowledge of local areas surrounding the hotel, including dining and fuel options.
– Handle inquiries both over the phone and in person, offering property tours whenever possible.
– Conduct daily availability checks for nearby hotels.
– Perform laundry duties, including washing, drying, and folding, in accordance with Laundry Attendant guidelines during shifts.
– Undertake other responsibilities as requested.

Job Posting Date: Thu, 07 Nov 2024 02:07:58 GMT

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