Enterprise Applications Specialist-Detroit Institute of Arts

Job Description

Job Title: Enterprise Applications Specialist

Company: Detroit Institute of Arts

Location: Detroit, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for an “Enterprise Applications Specialist” in Detroit, MI, I’d need the specific rate you’re referring to, as well as current industry standards. However, generally speaking, salaries for this role typically range from $30 to $60 per hour based on experience, skill set, and specific responsibilities. The competitiveness of a given rate would depend on how it compares to these benchmarks, as well as the cost of living in Detroit and the local job market for technology roles. If the rate falls within this range or slightly exceeds it, it can be considered competitive; if it is significantly lower, it may not align well with industry standards.

Job description:
Under the guidance of the Director of Information Technology, the Enterprise Applications Specialist is responsible for the technical integration of various applications and systems, including the ticketing system (ACME), project management software (Wrike), and the reservation and booking system (Momentus). As the subject matter expert in these applications, the Specialist is tasked with developing technical roadmaps, ensuring system maintenance, and implementing solutions aimed at optimizing operations, reducing costs, and enhancing both customer experience and usability for internal and external stakeholders.

Essential Functions:
– Oversee and maintain the daily operations of the ticketing system, project management platform, and event booking system. Provide expert-level troubleshooting, identify enhancement opportunities, and develop best practices for performance optimization.
– Conduct routine system audits and generate performance reports to identify areas for improvement within assigned systems. Analyze findings to provide valuable operational insights and expert-level user support for internal teams.
– Develop and uphold standard operating procedures and relevant documentation for assigned system integrations and database configurations.
– Manage users and configurations for the admission ticketing system, including patching POS devices and ensuring their continued functionality.
– Oversee the configuration and optimization of the event booking system, including managing license distribution and user accounts to ensure compliance with policies.
– Administer and configure the project management platform, supporting the creation and customization of request forms, managing user permissions, and leading group deployments alongside legacy solution migrations.
– Ensure smooth integration of assigned platforms with other museum systems (e.g., CRM, financial systems).
– Collaborate with IT staff, vendors, and cross-functional teams to develop and implement technical roadmaps for system integrations, upgrades, and automations. Work together to assess needs and structure service timelines effectively.
– Regularly review system performance and security, proposing enhancements that align with organizational goals. Implement necessary security measures to protect sensitive data and ensure regulatory compliance.
– Support product rollout through precise planning, coordination, and communication with staff.
– Partner with IT staff and other departments to identify and resolve technical issues as needed.
– Provide training and technical support to staff on new systems and their integrations.
– Foster a culture of belonging among internal and external stakeholders by applying organizational values in all interactions.
– Perform other duties as assigned.

Qualifications:
Education and Experience:
– Bachelor’s degree in information systems, computer science, or a related field is required. Six (6) years of experience in managing enterprise applications and databases is expected. Additional years of experience may be considered in lieu of the degree requirement.

Knowledge, Skills, and Abilities:
– Demonstrated knowledge of best practices for project management principles and tools for overseeing system implementations.
– Strong organizational skills to plan, manage, prioritize, and complete multiple simultaneous database projects while meeting deadlines and objectives.
– Experience in developing and tracking budgets for projects, ensuring adherence to approved budgets.
– Excellent verbal and written communication skills, with the ability to convey technical concepts clearly and professionally.
– Proven ability to de-escalate and resolve challenging situations with professionalism.
– Strong problem-solving skills, with the ability to identify challenges and engage appropriate stakeholders in their resolution.
– Capability to provide clear and effective information, ideas, and instructions.
– Strong customer service orientation and attention to detail, ensuring the production of accurate results.
– Understanding of ethical business conduct and professional practices, especially in the maintenance and protection of confidential information.
– Willingness to work occasional weekends and evenings for special events as necessary.
– Proficient in the latest version of Office 365 and remote work technologies, such as digital collaboration platforms like Microsoft Teams.
– Must establish and maintain professional, productive, and courteous interactions that foster positive teamwork. This includes engaging in meaningful work interactions and responding constructively to feedback for improvement.

Physical Demands:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided upon request to enable individuals with disabilities to perform these essential functions. The role requires the ability to bend, reach, balance, and stoop for prolonged periods while navigating tight spaces. The employee must be able to lift, push, pull up to 50 pounds and is regularly required to communicate and effectively exchange information using various methods, including in-person interactions, telephone, and email.

This job description outlines the general nature of the duties and requirements of the position but is not intended to be an exhaustive list nor to limit the supervisor’s ability to modify work assignments appropriately.

The Detroit Institute of Arts is an equal opportunity employer.

Job Posting Date: Thu, 07 Nov 2024 00:53:54 GMT

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