Casino Host Petoskey, Michigan-Odawa Casino

Job Description

Job Title: Casino Host Petoskey, Michigan

Company: Odawa Casino

Location: Petoskey, MI

Pay: $18447 per year

AI Pay Analysis: To analyze the hourly rate of $18,447 per year for the role of “Casino Host” in Petoskey, Michigan, we first need to convert this annual salary into an hourly wage. Assuming a full-time schedule of 40 hours per week over 52 weeks, this amounts to approximately $8.86 per hour, which is significantly below the average hourly wage for similar positions in the gaming and hospitality industry. Typically, Casino Hosts can earn anywhere from $12 to $20 per hour or more, depending on experience, location, and establishment type, making the offered rate uncompetitive and misaligned with industry standards for that role in the area.

Job description:

Job Summary: The Casino Host is responsible for fostering strong relationships with our guests to enhance loyalty and promote ongoing engagement with the casino. This role is critical in creating memorable experiences and ensuring repeat visits from our valued patrons.

Primary Duties & Responsibilities:

• Stay informed about all events and available offerings to provide guests with accurate information, address inquiries, manage special requests, and ensure overall guest satisfaction.
• Deliver exceptional service to our VIP players, thereby fostering customer loyalty and increasing casino revenue through repeat visits.
• Recognize and warmly greet frequent guests to cultivate personal connections.
• Exhibit a positive and professional demeanor, serving as a role model for all team members.
• Make informed decisions regarding service recovery based on guest play, comp availability, and overall customer profitability.
• Consistently provide prompt, courteous, and effective customer service under various conditions.
• Maintain strict confidentiality regarding business strategies and player information at all times.
• Actively promote the Player’s Club to unregistered guests, gathering relevant information such as mailing addresses, phone numbers, and email addresses.
• Engage with jackpot winners, celebrating their achievements and encouraging them to extend their stay utilizing our amenities and available comps.
• Monitor the gaming floor for potential high-value players and foster relationships with them.
• Participate in and assist with special events and promotions, both on and off-site.
• Execute relationship marketing and player development efforts in alignment with established objectives and ongoing performance evaluations.
• Strengthen relationships with players through personal communication channels, including phone calls, letters, emails, and texts.
• Utilize various resources such as hotel accommodations, dining options, promotions, and events to encourage additional visits.
• Balance guest comp offerings with sound business practices and the company’s financial objectives.
• Maintain clear and ongoing communication regarding work-related activities, guest needs, and any issues related to the host process.
• Promptly report any concerns or unusual patterns in player behavior to management through the appropriate channels.
• Aim to meet and exceed quarterly goals set forth by management.
• Provide support to Players Club staff, exemplifying leadership, and assisting as needed.
• Maintain an organized and coded list of players.
• Navigate complex assignments demonstrating sound judgment in problem-solving while actively participating in recommendation processes.
• Attend all required meetings and complete necessary training satisfactorily.
• Uphold the highest level of confidentiality in all professional interactions.
• Provide assistance at other properties as required.
• Perform any other duties as assigned within the scope of the position.

Uphold the Odawa Casino mission statement in all aspects of this role:

Mission: We create excitement and memories.

Values:

1. A fun, rewarding, safe, and consistent environment for our team members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for Waganakising Odawak values: Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A commitment to contributing and connecting with the community.

Preference: This position preference applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• High school diploma or equivalent, with four (4) years of experience in hospitality, sales, or casino guest service.
• Proficiency in reading, writing, and speaking English.
• Basic math skills are required.
• Exceptional communication skills, both verbal and written.
• Proficient computer skills, including familiarity with Microsoft Office products and the ability to learn specialized software quickly.
• A dynamic and outgoing personality is essential.
• Strong organizational skills and the ability to handle busy and stressful situations with tact.
• Must be able to stand and speak for extended periods.
• Flexibility to work varying shifts, including overtime, weekends, holidays, and special events as required.
• Ability to work independently with minimal supervision and exercise sound judgment in diverse situations.
• Candidates may be required to pass a skills assessment test to verify qualifications.
• Experience in a smoke-filled environment with high noise levels may be encountered.
• Must obtain a gaming license as stipulated by the LTBB Gaming Regulatory Commission and comply with all applicable regulations.

Job Posting Date: Fri, 08 Nov 2024 06:01:32 GMT

Apply now!