Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Portage, MI

Pay: $14.5 per hour

AI Pay Analysis: The hourly rate of $14.50 for a Front Desk Agent in Portage, MI, appears to be on the lower end of the spectrum when compared to national and regional averages. As of 2023, the typical wage for similar positions in the hospitality sector generally ranges from $15 to $20 per hour, depending on the specific employer, benefits, and experience level required. Given that Portage is part of a growing area in Michigan with a moderate cost of living, this rate may not be competitive enough to attract and retain talent, especially considering that employees often seek wages that align more closely with industry standards and rising inflation. Therefore, employers may need to re-evaluate their pay structure to stay competitive in the job market.

Job description:

Full-time position with a compensation rate of $14.50/hr, requiring weekend availability. Shifts will vary, occurring between 7 am – 3 pm and 3 pm – 11 pm.

Front Desk Agents play a pivotal role in welcoming and registering guests while delivering exceptional service throughout their stay and facilitating the settlement of their accounts upon departure. Key responsibilities include registering guests, managing reservations, and performing various hotel operator and concierge duties. Agents are expected to provide attentive, courteous, and efficient service to all guests from the moment of arrival and throughout their entire visit, thereby optimizing room revenue and occupancy.

QUALIFICATIONS:

• High School diploma or equivalent is required; college coursework in a related field is advantageous.
• Previous experience in a hotel or related industry is preferred.
• A positive and energetic personality with a commitment to delivering outstanding customer service.
• Ability to manage multiple tasks efficiently, with a keen attention to detail and adept problem-solving skills for effective interactions with both internal and external customers.
• Clear communication skills for conveying information and ideas effectively.
• Capable of rapid evaluation and selection among various alternative actions.
• Resilience in high-pressure, stressful situations.
• Proficient in identifying, preventing, and resolving workplace issues.
• Strong listening skills for understanding and clarifying concerns raised by colleagues and guests.
• Familiarity with handling financial information, basic arithmetic functions, and performing numerical operations (counting, adding, subtracting, multiplying, and dividing).
• Capability to read, comprehend, and write simple instructions, correspondence, and memos.
• Proficient in using logic to define problems, collect information, establish facts, interpret data, and address unique or unfamiliar situations.
• Operational proficiency in Microsoft Office Suite.
• Flexibility and willingness to work varied schedules, including evenings, nights, weekends, and holidays.
• Understanding of hotel products and guest services, including lifestyle and full-service resorts.
• Ability to contribute to a positive and enjoyable work environment.

RESPONSIBILITIES:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Uphold high standards of personal appearance and grooming, including adherence to uniform policies as per brand guidelines.
• Maintain regular attendance in line with Aimbridge Hospitality’s standards, which may vary based on business needs.
• Comply consistently with Aimbridge Hospitality’s policies, standards, and regulations to foster safe and efficient hotel operations.
• Greet and welcome all guests at the Front Desk in accordance with Aimbridge Hospitality’s standards, maintaining a warm and friendly demeanor.
• Ensure proper operation of the telephone switchboard, meeting all performance standards set by Aimbridge Hospitality.
• Efficiently manage requests for information, mail, and messages in a courteous manner.
• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
• Provide information about local restaurants, transportation options, entertainment, and attractions.
• Foster strong communication and teamwork with colleagues and other departments within the hotel.
• Stay informed about rates, packages, special promotions, in-house groups, and any closed or restricted dates.
• Collect all necessary details when processing room reservations and adhere to rate quoting procedures.
• Familiarize yourself with all Aimbridge Hospitality policies and house rules, along with hospitality terminology.
• Assist with emergency procedures as required, demonstrating knowledge and preparation.
• Manage the check-in and check-out processes efficiently and courteously.
• Fully understand and operate all relevant aspects of the Front Desk computer system.
• Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
• Utilize proper radio etiquette when communicating with fellow associates.
• Deliver guest items, such as luggage, newspapers, messages, and amenities, as requested.
• Maintain an updated knowledge of hotel amenities, special events, and local attractions.
• Perform additional duties as assigned, which may include supporting colleagues in other areas, maintaining a clean and organized work area, and ensuring overall cleanliness and safety throughout the hotel and grounds.
• Access back-of-house areas of the hotel and handle sensitive information appropriately.
• Demonstrate proficiency in cash handling, including securing and balancing bank deposits.
• Interact with guests and colleagues with integrity and responsibility, fostering a high level of trust.
• Exemplify the company’s values with a reputation for good character and sound judgment.

This Marriott hotel is conveniently located 3 miles from Kalamazoo/Battle Creek International Airport and is in proximity to major local businesses such as Pfizer, Kellogg, and Eaton. Guests visiting area colleges and universities, including WMU, Davenport University, Kalamazoo College, and Kalamazoo Valley Community College, will find our hotel to be a short drive away. Families can explore various attractions in Kalamazoo, such as Wing’s Stadium, Air Zoo, and Milham Golf Course. Ski enthusiasts will be pleased to discover that Bittersweet Ski Resort is only 30 minutes away. Nearby dining options include Bell’s Eccentric Cafe, Craftsman Chop Co., and our own on-site restaurant, The Bistro, which offers American favorites and Starbucks specialty drinks. For convenience, The Market operates 24/7. Our hotel offers complimentary WiFi, on-site laundry facilities, a business center, meeting room, indoor pool, hot tub, and fitness center.

As the leading global provider in third-party hotel management, our expanding portfolio features over 1,550 hotels across all 50 states and 22 countries, encompassing a variety of lodging brands, luxury hotels, destination resorts, and lifestyle accommodations. Our associates worldwide are dedicated to serving our guests and achieving exceptional results while thriving in a culture that inspires everyone to excel. Embark on a journey of endless possibilities with Aimbridge Hospitality.

Benefits:
Following an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:

• Daily Pay options – please inquire with your Recruiter for further details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Job Posting Date: Fri, 08 Nov 2024 05:08:00 GMT

Apply now!