FOH Manager – Big E’s Sports Grill, Holland-Suburban Inns

Holland, MI
November 10, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$20 - $22

Job Description

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Job Title: FOH Manager – Big E’s Sports Grill, Holland

Company: Suburban Inns

Location: Holland, MI

Pay: $42000 – 45000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $42,000 to $45,000 for a Front of House (FOH) Manager at Big E’s Sports Grill in Holland, MI, appears to be within the competitive range for that position, considering local market conditions and industry standards. As of 2023, FOH Manager salaries typically range from $40,000 to $55,000 annually, depending on factors like experience, the specific establishment, and the demand for skilled managers in the area. Given Holland’s cost of living and the hospitality industry’s nuances, this compensation is reasonable, but candidates with more experience or working in specialized environments may seek higher pay.

Job description:

Big E’s is a dynamic, high-energy environment that offers limitless opportunities for skill enhancement and career advancement. We invite you to become part of the premier team in the Food and Beverage and Hospitality Industries.

Front of House Manager:

  • Starting salary ranges from $42,000 to $45,000 annually, commensurate with experience
  • Full-time position

Benefits Include:

  • Employee and Friends & Family discounts at our hotels and restaurants
  • Earned Paid Time Off for all team members
  • Health, vision, dental, and life insurance for full-time employees
  • Flexible scheduling options
  • Holiday pay
  • Eight hours of paid volunteer time each year
  • Opportunities for professional growth and advancement
  • Monetary recognition and referral programs
  • Fully paid maternity, paternity, or adoption leave for eligible employees under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, offering three complimentary counseling sessions, access to an online resource library, and consultations for legal, financial, and elder care needs

As a Front of House Manager, you will oversee the service and management of the Front of House operations, ensuring guest satisfaction and compliance with Suburban Inns’ Core Values, Big E’s standards, and local health regulations.

Essential Functions:

  • Extend a warm and welcoming greeting to all guests, building personal connections to foster a sense of belonging
  • Schedule Front of House (FOH) staff in accordance with labor guidelines established by the Restaurant Manager
  • Ensure the appearance, cleanliness, and safety of all FOH areas and equipment
  • Conduct monthly inventories and oversee pricing, cost controls, requisitioning, and distribution of beer and liquor
  • Foster high levels of guest satisfaction
  • Maintain an active presence on the floor to engage staff and enhance the guest experience
  • Conduct table visits for 100% of served tables
  • Provide assistance to guests as needed
  • Generate and implement effective service recovery strategies
  • Develop and enforce side work, opening, and closing procedures aligned with SI/Big E’s standards and safety protocols
  • Lead, manage, and hold team members accountable to performance standards derived from the core values of Suburban Inns and Big E’s, applying disciplinary measures as necessary
  • Ensure all FOH team members are TIPS and/or ServSafe certified
  • Monitor FOH team members’ hours to comply with posted schedules
  • Review and authorize payroll for FOH staff, ensuring accuracy and adherence to labor laws
  • Execute nightly staff reductions that correspond with guest service standards and labor cost objectives
  • Prepare reports, schedules, and perform other administrative duties
  • Secure dining areas at the end of the business day
  • Maintain effective communication with Back of House staff
  • Attend all scheduled staff meetings
  • Adhere to all Suburban Inns Processes
  • Exhibit regular and reliable attendance
  • Execute other duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Ability to interpret information, perform arithmetic functions, and possess good communication skills
  • Education and Experience: High School Diploma or equivalent experience required; one-year relevant job experience preferred
  • Certifications: ServSafe Food, CPR, and TIPS certifications (available upon hire)

Work Schedule:

  • Hours will vary, including day, evening, night, holiday, and weekend assignments as per business needs.

Required Travel:

  • The role may involve travel to other Suburban Inns properties, client locations, or other relevant sites.

Uniform and Appearance Guidelines:

  • Uniform: Professional attire in accordance with Suburban Inns standards. Closed-toe, non-slip footwear is mandatory.
  • Appearance: Hair must be neatly groomed. All facial piercings and visible tattoos are subject to management approval, with a strict policy against offensive tattoos. This policy will be enforced by the position’s supervisor, with consideration for all protected characteristics as defined by law. The Vice President of Operations reserves the right to override any supervisory decision regarding uniform and appearance.

Job Posting Date: Sat, 09 Nov 2024 06:56:02 GMT

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