Online Grocery Pick-Up Clerk-Kroger

Job Description

Job Title: Online Grocery Pick-Up Clerk

Company: Kroger

Location: South Lyon, MI

Pay:

AI Pay Analysis: To evaluate the competitiveness of the hourly rate for an “Online Grocery Pick-Up Clerk” in South Lyon, MI, it’s essential to compare it against the average wage for similar roles in the area and industry. Typically, grocery clerks and similar positions in Michigan tend to earn between $12 to $16 per hour, depending on factors such as experience and the specific employer. If the offered rate falls within or above this range, it could be considered competitive, particularly in a market influenced by factors like cost of living and demand for retail labor. Additionally, benefits and working conditions should also be considered, as these factors can significantly impact overall job desirability.

Job description:
Select and gather products for customers’ online orders with a focus on efficiency, freshness, and quality. Assemble online orders, process coupons and payments, and deliver and load orders into customer vehicles upon their arrival for pick-up. Ensure a positive customer service experience that encourages customers to return to online shopping. Exemplify the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:

– As an Online Grocery Pick-Up Clerk functioning as an In-Store Grocery Shopper, efficiently select and gather products for customers’ online orders while maintaining a strong emphasis on freshness and quality.
– Initiate and complete the selection process for customers’ online orders.
– Assemble customer orders, process payments, and deliver orders to vehicles when customers arrive for pick-up, ensuring all items are handled with care.
– Scan and bag orders on the go, adhering strictly to all bagging standards.
– Communicate any substitutions or exceptions regarding customer orders at the time of pick-up as part of the E-Commerce team.
– Consistently meet or exceed customer expectations regarding shopping ease, product variety, freshness, and store cleanliness.
– Adhere to all relevant local, state, and federal laws, along with food safety procedures and company guidelines.
– Receive customer orders from the Order Selector, ensuring proper storage in optimal temperature zones.
– Read and follow instructions provided in the notes section of orders.
– Ensure the quality and freshness of all selected items.
– Communicate with customers using a portable device, responding to inquiries in a professional and timely manner.
– Retrieve orders from staging locations, verify order accuracy, and load orders into customers’ vehicles.
– Provide an exceptional customer service experience that encourages repeat online shopping.
– Process transactions through the point of sale (POS) system accurately.
– Follow established policies and procedures to determine suitable substitutions for out-of-stock items.
– Maintain organization and cleanliness of staging areas and equipment.
– Report discrepancies in pricing, scanning, and item locations, as well as any issues with equipment, to the store’s e-Commerce supervisor.
– Conduct inspections of equipment and notify management of necessary repairs.
– Execute required opening and closing procedures.
– Assist in the training of new e-Commerce team members.
– Meet or exceed established productivity standards.
– Work collaboratively in a fast-paced and occasionally high-stress environment.
– Manage conflicts in a calm and cooperative manner.
– Uphold honesty and integrity regarding customer and business information.
– Follow directions and seek assistance as necessary to resolve customer and business issues.
– Provide support and assistance to minors, individuals with special needs, and older adults.
– Be able to perform essential job functions with or without reasonable accommodation.

Minimum Position Qualifications:

– Ability to work independently without supervision.
– Proficient in reading shelf tags.
– Basic math skills, including counting, addition, and subtraction.
– Strong oral and written communication skills.

Desired Previous Experience:

– Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Since our inception as a small grocery store in Cincinnati over a century ago, we have evolved into the nation’s largest grocer, operating nearly 2,800 stores across 35 states and under 28 different banners. As America’s grocer, we take pride in uniting diverse teams that are passionate about food and people, all working towards a shared goal: to feed the human spirit. With a legacy of innovation, we are dedicated to creating remarkable experiences for our customers, communities, and each other, with food at the core of our mission.

Here, people are at the heart of what we do. We provide the tools and support necessary for individuals to design their own success stories at work and in life. We believe in nurturing growth and potential, offering value and care every step of the way. If you are driven by purpose and eager to learn, your opportunities here are limitless.

Whether you are looking for a part-time position or a new career path, we have exciting opportunities available. Join our Kroger family today!

Job Posting Date: Sun, 10 Nov 2024 07:55:07 GMT

Apply now!