Consultant – Experience of Care-Trinity Health

Job Description

Job Title: Consultant – Experience of Care

Company: Trinity Health

Location: Livonia, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for the “Consultant – Experience of Care” role in Livonia, MI, it’s important to consider several factors, including local market rates, industry standards, and the specific responsibilities of the position. Typically, consultant roles in healthcare or experience design can range from $30 to $100 per hour depending on experience, expertise, and the complexity of the tasks involved. In Livonia, which is part of the Detroit metropolitan area and has a diverse healthcare landscape, an hourly rate on the higher end may align well with demand for specialized consulting services focusing on patient experience. If the offered rate falls within or above this range, it would likely be considered competitive; on the other hand, rates below this range may suggest the need for further negotiation or alignment with market expectations. To conclude accurately, access to the specific hourly rate, along with insights into the responsibilities and required experience for the role, would be essential for a thorough evaluation.

Job description:

Employment Type: Full time
Shift: Day Shift

Description:
The Consultant – Experience of Care functions as a consultant and liaison, playing a pivotal role in implementing strategies that support operational projects, programs, and service delivery outcomes. This position is responsible for the planning, implementation, coordination, and evaluation of programs and strategic initiatives while collaborating with various organizational levels to assess business needs and understand the interrelationship of issues impacting effective implementation and delivery of operations and services. The Consultant will provide valuable knowledge and expertise across programs and workstreams.

This is a full-time position, requiring 40 hours per week. The role operates in a hybrid capacity, allowing for remote work, with on-site responsibilities at Trinity Health Livonia and Trinity Health Pontiac.

WHAT YOU WILL DO

• Lead the execution of the patient experience strategy across the entire sub-region, which encompasses 2 to 5 acute care ministries, ensuring coordinated patient experiences throughout the care continuum.
• Monitor and execute strategies to achieve the full Centers for Medicare & Medicaid Services (CMS) pay-for-performance incentives, with a target of $2 million per sub-region.
• Collaborate with hospital presidents and senior leaders to lead weekly interdisciplinary, hospital-wide improvement huddles focused on Patient-Centered Care Experience, ensuring leader adherence to standardized processes and achievement of Net Promoter Score and key driver results.
• Participate in the development and implementation of the Experience of Care Department strategy, facilitating enhancements to departmental processes such as grievance handling, customer feedback and engagement methods, and strategy deployment.
• Serve as a subject matter expert to integrate strategies related to patient experience, colleague engagement, and safety culture.
• Provide ongoing communication, consulting, and analytical support to physicians, leaders, and colleagues regarding patient experience data, best practices, and improvement initiatives.
• Lead, facilitate, and coach on care experience strategies and related improvement activities to achieve departmental and organizational goals.
• Generate and analyze care experience data, supporting leaders in trend identification and opportunities for improvement.
• Develop educational materials and provide coaching to physicians, residents, leaders, and colleagues to promote exceptional care experiences for every customer.
• Design, evaluate, and refine learning materials while facilitating skill-based educational workshops for physicians, residents, leaders, and colleagues aimed at enhancing patient care.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related field.
• A minimum of five (5) years of healthcare-related experience.
• At least two (2) years of leadership experience, specifically in patient experience or in facilitating and coaching improvement initiatives with proven outcomes.

ADDITIONAL PREFERRED QUALIFICATIONS

• Master’s degree in a related field.
• Certification in patient experience and/or quality or process improvement.

POSITION BENEFITS AND HIGHLIGHTS

• Competitive compensation package.
• Comprehensive benefits package including Medical, Dental, Vision, Paid Time Off (PTO), Life Insurance, and Short and Long-term Disability, effective from Day One with no waiting periods.
• Retirement savings plan with employer matching.
• Opportunities for growth and advancement throughout Trinity Health.
• Tuition reimbursement support.

ABOUT TRINITY HEALTH OAKLAND / LIVONIA
Trinity Health Oakland Hospital is a 497-bed community teaching hospital and level II trauma center, recognized as a longstanding leader in healthcare within Oakland County, delivering advanced medical care for over 90 years. Trinity Health Livonia Hospital, founded by the Felician Sisters in 1959, is a 304-bed community hospital dedicated to providing compassionate care to the Wayne County community.

Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit Catholic healthcare systems in the United States. Grounded in our Mission and Core Values, we actively integrate diversity, equity, and inclusion in every facet of our organization. Our workforce reflects a rich tapestry of experiences, customs, abilities, and talents, which enhances our capacity to deliver the most equitable and accessible care to the populations we serve. Trinity Health is an Equal Opportunity Employer; all qualified applicants will be given consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Job Posting Date: Sun, 10 Nov 2024 08:41:15 GMT

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