Front Desk Receptionist-Eyeglass World

Job Description

Job Title: Front Desk Receptionist

Company: Eyeglass World

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Receptionist in Ann Arbor, MI, it’s important to consider local cost of living and industry standards. As of late 2023, the typical range for this position is approximately $14 to $18 per hour, depending on experience, specific responsibilities, and the employer. Ann Arbor’s economy, coupled with its high density of educational institutions and healthcare facilities, can influence pay scales, often leading to slightly higher wages in some sectors. Therefore, if the hourly rate falls within or exceeds this range, it can be considered competitive; otherwise, it may not align with industry standards in the area. Comparing this role’s compensation to similar positions in hospitality or administrative support shows that the rate should ideally reflect both regional economic conditions and the skill set required.

Job description:

America’s Best, a prominent brand under National Vision, one of the largest optical retailers in the United States, continues to expand with a growing network of over 1,000 stores. Each location seamlessly integrates eyewear and eye care services, ensuring an exceptional experience for customers at a competitive price. National Vision is committed to making quality eye care and eyewear accessible to everyone, believing that everyone deserves to see their best to live their best.

As the welcoming face of our stores, Receptionists play a vital role in providing a positive first impression to customers upon their arrival. They are entrusted with maintaining organized patient records and ensuring that patient schedules run smoothly. Acting as a linchpin in our operations, Receptionists help keep the team on track and deliver prompt, courteous service to customers, whether in person or over the phone.

What will you be responsible for?

• Delivering exceptional customer service while adhering to safety protocols.
• Facilitating a seamless flow of customers throughout the store.
• Answering, screening, and directing incoming phone calls per National Vision protocols.
• Processing managed care plans and coordinating with insurance providers to obtain necessary documentation.
• Providing customers with accurate and useful information.
• Scheduling and confirming appointments, as well as follow-up visits and classes.
• Filing patient records daily and preparing files for upcoming appointments.
• Checking the status of orders and promptly notifying customers of their arrival or any delays.
• Ensuring the reception area is tidy and equipped with all necessary materials.
• Managing daily mail and deliveries, and maintaining an inventory of office supplies.
• Participating in regular mandatory communication meetings.

Are you the right fit for this role?

• Proficiency in English speaking and reading is essential.
• Prior experience as a Receptionist, Front Office Representative, or in a similar role is preferred, but not mandatory.
• Experience or training in a related field (0-2 years) is preferred.
• Familiarity with managing multiple phone lines is beneficial.
• Exceptional customer service skills are required.
• Strong organizational skills are necessary.

Taking Care of Our People
At National Vision, we recognize the significance of financial well-being, offering competitive compensation for all Associates, including potential bonuses for every position within the store. Our comprehensive benefits package includes health and dental insurance, a 401k retirement savings plan with company matching, a flexible spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discounts, and much more. We are dedicated to fostering opportunities for professional growth and long-term career success through training programs, educational resources, and a commitment to promoting from within.

We are an equal opportunity employer and evaluate applicants based on their qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 11 Nov 2024 00:47:09 GMT

Apply now!