Part-time Social Media Marketer and Customer Service Representative-Benjamin Franklin Plumbing of Grand Rapids, MI

Job Description

Job Title: Part-time Social Media Marketer and Customer Service Representative

Company: Benjamin Franklin Plumbing of Grand Rapids, MI

Location: Grand Rapids, MI

Pay: $19 per hour

AI Pay Analysis: As of my last knowledge update in October 2023, an hourly rate of $19 for a Part-time Social Media Marketer and Customer Service Representative in Grand Rapids, MI, is generally considered below the competitive range for similar positions. Social media marketers often command higher rates, typically between $20 to $35 per hour depending on experience and specific job responsibilities. Additionally, customer service roles in marketing contexts may also offer rates in a similar or higher range, particularly when specialized skills in digital marketing or customer engagement are required. Therefore, while $19 may be acceptable for entry-level or less demanding roles, it could deter more experienced candidates and may not align with industry standards for a mid-level position in this field.

Job description:
Benefits:
– Company events
– Flexible work schedule
– Complimentary food and snacks
– Opportunities for career advancement
– Paid time off
– Savings program
– Training and development resources
– Wellness initiatives

Part-Time Social Media Marketer and Customer Service Representative

This position is perfect for an individual who thrives in social media engagement while delivering outstanding customer service. You will integrate marketing responsibilities with direct client interaction, fostering both the company’s development and customer satisfaction.

Job Summary:
This dual-role position encompasses responsibilities in Social Media Marketing and Customer Service. Key duties include:

Social Media:
– Managing and enhancing the company’s social media presence to elevate brand visibility and stimulate business growth.
– Creating and implementing an annual social media marketing strategy focused on lead generation.
– Collaborating with marketing vendors to maintain partnerships and explore new opportunities.

Customer Service:
– Acting as the initial point of contact for customer inquiries, handling incoming calls with professionalism and strong communication skills.
– Informing clients promptly regarding any changes to appointments to ensure satisfaction and trust.
– Initiating outbound calls to proactively manage and optimize the scheduling process.

Minimum Requirements:
Education: High school diploma or equivalent.

Shift: Weekdays from 8 AM to 4 PM, totaling 24 hours per week. Specific days are negotiable.

Skills:
– Excellent verbal and telephone communication skills.
– Proficiency with basic computer software, including scheduling and social media management tools.
– Familiarity with social media platforms such as Instagram, Facebook, and others.
– Ability to work independently, demonstrating a self-starter attitude.
– Previous customer service experience.

Ideal Candidate Profile:
– A customer-oriented individual who is approachable, professional, and adept at managing both marketing and customer service functions.
– A self-motivated person who enjoys working autonomously.
– Someone comfortable with social media management, leveraging it as a tool for business promotion and customer engagement.
– Detail-oriented, capable of effectively managing schedules, customer expectations, and communications.

To align your application with this role, emphasize the following:
– Social Media Skills: Highlight your experience managing platforms like Instagram and Facebook, showcasing your ability to drive engagement and promote services.
– Customer Service Experience: Provide specific examples from previous customer-facing roles, particularly regarding your communication skills, phone etiquette, and problem-solving abilities.
– Self-Initiative: Discuss instances where you took proactive ownership of tasks or projects.
– Attention to Detail: Illustrate examples of how you have successfully managed schedules and ensured customers are well-informed and satisfied.

Conclusion:
This position presents a unique opportunity to blend marketing proficiency with customer service excellence. The ideal candidate will be proactive, independent, and adept at navigating both social media management and client interactions. Strong communication skills and meticulous attention to detail are crucial for success in this role.

Job Posting Date: Mon, 11 Nov 2024 03:33:31 GMT

Apply now!