Administrative Assistant Customer Service Manager-TSG – The Sheridan Group

Job Description

Job Title: Administrative Assistant Customer Service Manager

Company: TSG – The Sheridan Group

Location: Kentwood, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the role of “Administrative Assistant Customer Service Manager” in Kentwood, MI, I would need the specific hourly rate you’re referring to. However, generally speaking, administrative assistants with customer service responsibilities typically earn between $15 to $25 per hour, depending on experience, specific duties, and the employer. In Kentwood, MI, the cost of living and local market conditions also influence competitiveness. If the hourly rate falls within or above this range, it can be considered competitive relative to industry standards, while rates significantly below this may suggest it is less competitive. For a precise analysis, please provide the specific hourly rate.

Job description:
The Assistant Account Manager is responsible for supporting the Account Manager or Senior Account Manager in customer interactions, order preparation for production, and other clerical tasks.

Key Responsibilities:

– Accurately enter orders with comprehensive job specifications into the core business system.
– Prepare and manage shipping and mailing instructions.
– Process and route proofs and materials provided by customers.
– Assist with the processing of change orders.
– Compile information for the Account Manager or Senior Account Manager.
– Help create and maintain customer standing instructions and profiles.
– Support in entering specifications for estimating purposes.
– Manage incoming phone calls and emails, aiming to address customer inquiries directly rather than merely relaying messages.
– Assist in handling and resolving customer complaints.
– Maintain an organized and up-to-date filing system for sample books/issues and master job files.
– Proactively assist other teams as needed or during periods of low workload.
– Provide coverage for the Account Manager’s desk and manage their responsibilities during absences.
– Perform additional duties as assigned, including miscellaneous errands and special projects requested by Account Managers or Senior Account Managers.

Basic Qualifications:

– A minimum of a high school diploma or GED along with relevant customer service experience. Exceptional verbal and written communication skills are required.
– Strong organizational skills and meticulous attention to detail.
– Effective analytical and problem-solving abilities.
– Demonstrated ability to act with integrity, professionalism, and confidentiality.
– A willingness and ability to learn various computer software applications, including order entry and job ticket systems.
– Proficiency in Microsoft Office Suite or related software.

Desired Skills and Abilities:

– An Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience is preferred.
– Familiarity with the Technique Operating System is a plus.

Physical Requirements:

– Must be able to sit for extended periods at a desk and work on a computer.
– Capability to lift up to 15 pounds as needed.
– Ability to access and navigate various departments within the organization’s facilities.

Travel Requirements:

– Minimal travel may be required for seminars, company meetings, etc., and may occasionally involve an overnight stay.

CJK Group is an Equal Opportunity/Affirmative Action employer. We ensure that all qualified applicants receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For assistance or reasonable accommodations to apply for employment, please contact the HR Manager at (616) 818-4396.

Job Posting Date: Sun, 03 Nov 2024 05:20:50 GMT

Apply now!