ADMISSIONS GUEST EXPERIENCE HOST-Merlin Entertainments

Job Description

Job Title: ADMISSIONS GUEST EXPERIENCE HOST

Company: Merlin Entertainments

Location: Michigan

Pay: $12.8 per hour

AI Pay Analysis: The hourly rate of $12.80 for the role of “Admissions Guest Experience Host” in Michigan is generally below the typical range for similar positions in the area. As of 2023, entry-level hospitality roles usually offer payment between $13 to $15 per hour, while experienced positions can exceed $15, especially in urban areas or at larger venues where customer engagement is crucial. Additionally, considering Michigan’s cost of living and minimum wage laws (which vary by municipality but are generally higher than $12.80), this pay may not fully align with industry standards or expectations for a role that requires customer interaction and service quality. Overall, while the rate may attract some candidates, it may struggle to retain talent in a competitive job market.

Job description:
What you will bring to the team

About the Role

Are you passionate about creating unforgettable experiences for others? Do you thrive on spreading joy and laughter in an engaging environment? Join our dedicated team at Merlin Entertainments, where we strive to evoke smiles and forge lasting memories for guests around the globe. We are currently seeking enthusiastic and fun-loving individuals to become part of our Admissions Team.

As a part-time Admissions Host on Team Merlin, you will play a vital role in crafting memorable experiences for our guests while actively contributing to repeat visitation. Your responsibilities will include delivering exceptional guest service, maintaining high standards of presentation and product knowledge, and ensuring a magical, enjoyable, and safe atmosphere for all.

Responsibilities:

– Adopt an enthusiastic, assertive, and passionate approach to Guest Service, exemplifying the Merlin Values at every opportunity.
– Proactively engage with guests, exhibiting boundless enthusiasm and energy.
– Maintain a strong sales presence, striving to exceed sales targets.
– Manage queue lines in a safe manner while ensuring an excellent guest experience.
– Communicate comfortably with a diverse range of guests, visitors, and team members.
– Ensure public areas have well-stocked displays and sales points, maintaining cleanliness and order throughout the day.
– Adhere to opening and closing procedures as outlined in the department’s operating plan.
– Uphold compliance with Health, Safety, and Security protocols within the workplace, including adherence to COVID-19 policies and regulations.
– Be prepared for tasks that may involve standing, bending, kneeling, and reaching for extended periods.

Qualifications & Experience

About You

– Preferred 6 months to 1 year of experience in ticketing/admissions, attractions, entertainment, or customer service roles.
– Possess a fun, dynamic, and friendly demeanor.
– Exhibit excellent communication and listening skills with both team members and guests.
– Comfortable working in environments with loud noises and confined spaces.
– Self-motivated, capable of working independently or collaboratively within a team, with strong problem-solving skills to address guest inquiries or concerns.
– Flexibility to work various shifts, including days, nights, weekends, holidays, and special events.

Benefits

About The Benefits

One of the greatest advantages of joining us is the remarkable opportunity for career development within our dynamic global organization.

– Flexible hours.
– 30% discount in the retail store.
– Merlin Magic Pass, granting free admission to Merlin attractions worldwide.
– Competitive 401K plan.
– Discounts available through the Merlin Marketplace Website on almost all online purchases.
– A fun working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based family entertainment. As one of the largest attraction operators worldwide, we create and deliver memorable, immersive experiences for millions of guests each year. With 67 million visitors annually, we dedicate ourselves to crafting magical memories.

At Merlin, everyone matters. We want to ensure that all candidates can perform their best during the interview process. If you require any additional support due to health concerns or disabilities, please do not hesitate to contact our friendly team at [email protected].

Pay Range

USD $12.80/Hr.

Job Posting Date: Sat, 05 Apr 2025 04:24:36 GMT

Apply now!