Airport IT Systems Operations Manager-City of Cleveland

Job Description

Job Title: Airport IT Systems Operations Manager

Company: City of Cleveland

Location: Ohio

Pay: $105000 – 145000 per year

AI Pay Analysis: The hourly rate for the Airport IT Systems Operations Manager role, translating to an annual salary range of approximately $105,000 to $145,000, is generally competitive and aligns well with industry standards for similar positions in Ohio. According to various salary data sources, managerial roles in IT within the transportation and aviation sectors typically fall within the $90,000 to $150,000 range, depending on experience, skills, and specific responsibilities. Given that this role requires specialized knowledge in IT systems and operations within an airport environment, the proposed salary reflects both the expertise required and the cost of living in Ohio, making it an attractive opportunity for potential candidates.

Job description:

Under administrative direction, this position is responsible for planning, managing, and coordinating all activities and personnel, including administration, citizen participation, research, and finance. The role involves developing work rules, providing training, and overseeing staff assigned to specific functions to ensure the effective performance of their duties. Additional job-related responsibilities may be required as needed.

Minimum Qualifications:
A High School Diploma or GED is required, along with a Bachelor’s Degree. Candidates must possess a minimum of four years of full-time paid management or administrative experience. (Note: Substitution is permissible, allowing two years of experience to replace each year of required college education). A valid State of Ohio Driver’s License is also required.

Duties & Responsibilities:

• Strategic Oversight:
  Oversee the Microsoft Windows environment to ensure alignment with the airport’s operational objectives and technological advancements.

• Operational Excellence:
  Guarantee the continuous, reliable operation of Windows servers, workstations, and associated components vital to the airport’s daily functions.

• Security Assurance:
  Implement robust security measures to protect the integrity and confidentiality of data within the Microsoft Windows environment.

• Performance Optimization:
  Proactively enhance the performance of Windows-based systems by employing best practices and leveraging the latest technological advancements.

• Monitoring and Optimization:
  Develop and implement comprehensive monitoring solutions for infrastructure resources to identify and address performance issues proactively, ensuring cost efficiency, performance, and scalability.

• Automation and Scripting:
  Create scripts and automation tools designed to streamline routine tasks and improve operational efficiency.

• Troubleshooting and Support:
  Provide troubleshooting and support for a range of technical issues, utilizing a strong analytical and problem-solving skill set.

Preferred Qualifications:

• Bachelor’s degree in science, IT, Business Management, or a closely related field, or a combination of education and relevant work experience totaling four years.
• A minimum of five years of professional experience is essential.
• In-depth knowledge of Windows Server operating systems is required.
• Proficiency in Active Directory, DNS, DHCP, and Group Policy is necessary; experience with virtualization technologies such as Hyper-V and VMware is preferred.
• Familiarity with containerization technologies, including Docker and Kubernetes, is desirable.
• Strong analytical and problem-solving abilities to troubleshoot complex issues effectively.
• Demonstrated ability to work in a diverse and inclusive environment that promotes non-discrimination.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is required.
• A valid State of Ohio Driver License is mandatory.
• Successful completion of a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check, an employment background check, and Security Threat Assessment is necessary.
• The candidate must be able to pass a pre-employment physical and drug test and be capable of lifting and carrying up to thirty-five (35) pounds.

Core Competencies:

• Managing Programs or Projects:

  • Technology Management: Stay current with technological advancements, utilizing technology effectively to achieve results while ensuring the security and accessibility of technology systems.
  • Financial Management: Understand financial processes relevant to the role, preparing and administering budgets and assisting with procurement to achieve organizational goals.
  • Creativity / Innovation: Formulate new insights and question conventional approaches to design and implement efficient programs and processes.
  • Partnering: Build networks and collaborate across boundaries to develop strategic relationships and achieve shared goals.

• Projects:

  • Team Building: Inspire team commitment and foster a cooperative environment that motivates members to reach group objectives.
  • Customer Service: Anticipate and fulfill the needs of both internal and external customers while delivering high-quality services.
  • Technical Credibility: Understand and apply principles and policies related to specialized expertise in the division.
  • Accountability: Maintain accountability for achieving high-quality, timely, and cost-effective results.
  • Decisiveness: Make informed and effective decisions, considering the implications even when faced with limited data.
  • Influencing/ Negotiating: Foster cooperation and consensus through persuasive communication.
• Manages Self:
  • Integrity/Honesty: Exhibit ethical behavior through consistency in actions and words.
  • Interpersonal Skills: Treat others with respect and sensitivity, responding appropriately to varying needs.
  • Continual Learning: Recognize personal strengths and weaknesses and pursue self-development opportunities.
  • Resilience: Manage pressure effectively, maintaining optimism and persistence under adversity.
  • Oral Communication: Deliver clear and compelling presentations while actively listening and clarifying information.
  • Written Communication: Craft clear, concise, and organized written content tailored to the intended audience.
  • Flexibility: Adapt readily to new information, conditions, and unexpected challenges.
  • Problem Solving: Identify, analyze, and evaluate problems, presenting effective solutions.

The City of Cleveland is committed to a set of guiding principles, namely: placing Clevelanders at the center, empowering employees to perform purposeful work, defining clear and pragmatic objectives, leading with trust and transparency, striving for equity in all endeavors, and embracing change. All City employees are expected to embody these principles in their work.

The City of Cleveland offers a variety of benefits depending on employment status and union affiliation. In general, benefits may include comprehensive medical, dental, vision, prescription medical, and life insurance. Specific details regarding benefit eligibility will be discussed and reviewed during the hiring process.

Job Posting Date: Fri, 07 Mar 2025 05:16:04 GMT

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