AM Bistro Attendant-Courtyard

Job Description

Job Title: AM Bistro Attendant

Company: Courtyard

Location: Pontiac, MI

Pay:

AI Pay Analysis: To accurately determine whether the hourly rate for the “AM Bistro Attendant” role in Pontiac, MI is competitive and aligns with industry standards, we would typically consider various factors such as the average wage for similar positions in the hospitality sector within the region, the cost of living in Pontiac, and any relevant benefits offered. As of October 2023, hourly rates for bistro attendants or similar roles generally range from $12 to $18 per hour, depending on experience and the specific establishment. If the offered rate falls within this range or is higher, it would be considered competitive. Additionally, evaluating local job postings, demand for such roles, and benchmarking against similar positions could further clarify its standing in the market. Overall, competitiveness would ultimately depend on the specific hourly rate provided and how it compares to these regional standards.

Job description:

Job Summary:
The Bistro Attendant is responsible for delivering the highest quality of service to guests in a courteous and efficient manner, specifically within the Bistro at the hotel.

Qualifications:

• A high school diploma or equivalent is preferred, along with experience in a hotel or related field.
• Exceptional communication skills are required to convey information and ideas clearly.
• Ability to quickly and accurately evaluate and select among alternative courses of action.
• Capability to perform well in high-pressure and stressful situations.
• Effective listening skills to understand and address concerns raised by guests and co-workers.
• Proficiency in working with financial information and conducting basic arithmetic.
• Consistent composure and objectivity under pressure is essential.

Job Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, attentive, and service-oriented manner.
• Maintain a regular attendance record in accordance with Aimbridge Hospitality standards as dictated by the hotel’s scheduling needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.
• Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Provide exceptional service to guests for all their food and beverage needs in a warm, friendly, and professional manner.
• Clean, clear, and reset tables as necessary.
• Prepare the buffet station, ensuring it is adequately stocked with silverware, plates, and glassware.
• Accommodate special requests from guests and offer suitable alternatives when necessary.
• Be knowledgeable of the operation of the P.O.S. system and standards for receiving room service orders.
• Greet and seat guests promptly at appropriate tables.
• Ensure the cleanliness and visual appeal of menus.
• Answer telephone calls in accordance with company standards.
• Exhibit comprehensive knowledge of menu items and current specials in applicable departments.
• Execute cashiering functions, including closing checks and completing end-of-shift paperwork.
• Perform opening and closing procedures along with side work duties based on station rotation assignments.
• Maintain stocked, tidy, and clean tables and side stands.
• Remain consistently attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Familiarize yourself with the organizational structure of Aimbridge Hospitality Hotels and understand the purpose of each department.
• Attend meetings as required by management.
• Undertake any additional responsibilities as assigned by management.

Property Details:
Situated along I-75, just minutes from the Palace of Auburn Hills, Bloomfield Hills, Troy, and Detroit, our strategically located hotel makes commuting easy for both business and leisure visits. After a long day, guests can unwind in our contemporary accommodations, outfitted with a variety of in-room amenities including complimentary Wi-Fi, mini-refrigerators, large work desks, flat-panel TVs, and luxurious bedding. Guests will enjoy energizing breakfast items and Starbucks® coffee from The Bistro, with the option to indulge in signature dishes and cocktails from our full bar in the evening. Our Auburn Hills, MI hotel features a state-of-the-art fitness center equipped with free weights and cardiovascular machines with personal TV screens, as well as a year-round indoor pool. Guests can enjoy a fun and relaxing experience at Courtyard Detroit Pontiac/Auburn Hills.

Company Overview:
As the global leader in third-party hotel management, Aimbridge Hospitality boasts a growing portfolio of over 1,550 hotels in all 50 states and 22 countries, encompassing everything from top international lodging brands to luxury hotels, destination resorts, and lifestyle accommodations. Our team members across the globe are passionate about delivering exceptional guest experiences and achieving outstanding results, thriving in a culture that inspires excellence. Explore a world of possibilities with Aimbridge Hospitality.

Benefits:
Upon completion of an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay options—ask your Recruiter for details
• Comprehensive medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan

Job Posting Date: Fri, 25 Oct 2024 06:24:59 GMT

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