Analyst, Support Center PT-Meijer

Grand Rapids, MI
November 5, 2024
Part Time
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Job Description

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Job Title: Analyst, Support Center PT

Company: Meijer

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the “Analyst, Support Center PT” role in Grand Rapids, MI, it’s essential to consider industry standards for similar positions in that geographic area. Typically, support analysts in this region earn between $18 to $30 per hour, depending on experience, skill set, and company size. If the offered rate falls within this range, it can be considered competitive; however, if it is significantly lower, it may not attract qualified candidates. Additionally, assessing local demand for such roles and comparing benefits and conditions can further clarify competitiveness. Overall, a comprehensive evaluation against local market data would be necessary to determine if the offered pay is truly aligned with industry standards.

Job description:

As a family-oriented organization, we are dedicated to serving individuals and communities. At Meijer, you will find career and community opportunities designed to foster leadership, personal growth, and development. We invite you to consider joining our family, where you can nurture both your career and your community.

Meijer Rewards:

  • Competitive weekly pay
  • Flexible scheduling options
  • Paid parental leave
  • Educational assistance
  • Employee discounts
  • Development programs to facilitate advancement and career growth

We encourage you to review the job profile below and apply today!

You will provide high-quality support to IT users, ensuring an exceptional level of customer service, technical expertise, and promptness. This role includes offering first-level assistance for defined issues while escalating tickets as needed to senior staff. Frequent interaction with customers necessitates effective interpersonal communication and problem-solving skills. Patience and strategic problem management techniques are vital for successful issue resolution, and you will be responsible for following up with users to confirm resolution. Consult the solutions database to enhance problem resolution efficiency, and adhere to established standards throughout the process. Additionally, you will track calls and log solution data into the database, as well as perform administrative duties related to pagers, printers, and Helpdesk tools.

Key Responsibilities:

  • Provide accurate and innovative solutions to user problems of moderate complexity to ensure user productivity.
  • Enhance support methods and communication skills through coaching and developmental feedback.
  • Assist in the resolution of user and support issues across company sites to facilitate timely knowledge transfer and enhance user satisfaction.
  • Research, resolve, and respond to inquiries received via phone, written correspondence, and callbacks promptly, adhering to established standards.
  • Escalate issues to appropriate personnel based on defined guidelines and procedures.
  • Manage updates to printer control tables and printer appliances, as well as oversee pager inventory.
  • Make necessary updates to incident ticketing applications and Helpdesk process documentation.
  • Maintain current knowledge of relevant product offerings and support policies to deliver accurate technical solutions.
  • Attend training sessions and may assist in conducting training workshops.
  • Participate in team projects aimed at improving the quality or efficiency of Helpdesk services.
  • Address unique product-related issues as necessary.
  • Develop business and technical writing skills.
  • Please note that this job profile does not encompass all potential responsibilities; additional duties may be assigned or required.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Previous experience in computer systems or IT support is preferred.
  • Understanding of multi-platform environments.
  • Exceptional customer service and interpersonal skills, with a strong telephone presence.
  • Ability to adhere to customer service standards and assist others in interpreting policies.
  • Comprehensive knowledge of trouble ticket processes.
  • Excellent organizational capabilities.
  • Strong oral and written communication skills, technical and non-technical alike.
  • Proven problem-solving abilities.
  • Maintain a high level of client trust and confidence in the team’s expertise and commitment to addressing client needs.
  • Ability to engage in multiple projects across all lifecycle phases while ensuring alignment with established standards.
  • A broad understanding of applications, networks, and desktop environments is highly desirable.

Job Posting Date: Tue, 05 Nov 2024 08:40:10 GMT

Apply now!

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