Assistant Club Manager-Planet Fitness

Job Description

Job Title: Assistant Club Manager

Company: Planet Fitness

Location: Westerville, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for an Assistant Club Manager in Westerville, OH, appears to be on the lower end of the pay scale for this role, especially considering the responsibilities typically involved in club management, which may include overseeing staff, managing operations, and ensuring customer satisfaction. According to various salary aggregate sites, the average pay for Assistant Club Managers in the Midwest generally ranges from $16 to $25 per hour, depending on experience and specific employer. Moreover, local living costs and industry demand suggest that this rate may not attract or retain qualified candidates, making it less competitive compared to regional standards for similar positions.

Job description:
The Assistant Club Manager will play a key role in supporting the oversight of gym operations, ensuring an outstanding “Judgement Free” environment for members while contributing to the financial success of the club.

Essential Duties and Responsibilities:

– Collaborate in the recruitment, hiring, training, and development of a high-performing staff, including Member Service Representatives, Trainers, and Custodians.
– Foster a welcoming atmosphere for all members, prospective members, and guests, ensuring that staff adhere to exceptional customer service standards.
– Provide support in staff management and serve as a backup to the Club Manager as required.
– Assist in scheduling and supervising staff effectively.
– Oversee member service to guarantee that staff consistently deliver an exceptional customer experience.
– Aid in the resolution or escalation of employee-related issues or concerns.
– Engage in front desk operations, which include:
– Responding to phone inquiries in a friendly manner and addressing a variety of questions.
– Checking members into the system efficiently.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Attending to all member requests, issues, and inquiries.
– Support the maintenance of cleanliness and operational standards within the facility.
– Assist in the procurement of supplies, adhering to specific budgeting parameters based on club needs.
– Track and report statistics regularly (weekly, monthly, and annually).
– Provide backup assistance for any employee who is absent.

Qualifications/Requirements:

– Exceptional customer service skills, ideally within the fitness industry.
– Experience as a Member Service Representative at Planet Fitness is preferred.
– Strong supervisory, diplomatic, and active listening abilities.
– Proficiency in basic computer applications (Microsoft Suite and Apple).
– A diligent, enthusiastic, and energetic attitude.
– Effective problem-resolution capabilities.
– Current CPR Certification is preferred.
– Tanning Operator Certification is preferred.
– High school diploma or GED equivalent is required.
– Applicant must be 18 years of age or older.

Physical Demands:

– Continuous standing and walking during the shift.
– Regular verbal communication in person and over the phone.
– Capability to occasionally lift up to 50 lbs.
– Ability to dilute and use cleaning and sanitization chemicals.

Job Posting Date: Mon, 14 Oct 2024 06:20:04 GMT

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