Assistant Executive Housekeeper – Embassy Suites Downtown GR-Suburban Inns

Job Description

Job Title: Assistant Executive Housekeeper – Embassy Suites Downtown GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $20 per hour

AI Pay Analysis: The hourly rate of $20 for the role of Assistant Executive Housekeeper at Embassy Suites Downtown Grand Rapids, MI, falls below the average industry standard for similar positions in the region. According to data from various salary sources, the typical hourly wage for an Assistant Executive Housekeeper in the Grand Rapids area generally ranges from $22 to $26, depending on experience and specific responsibilities. Given the rising cost of living and wage growth trends in the hospitality sector, the $20 per hour rate may not be competitive for attracting qualified candidates, thus potentially impacting employee retention and satisfaction.

Job description:

Embassy Suites Downtown offers a vibrant and fast-paced environment filled with exceptional opportunities for career advancement within the hospitality industry. We invite you to join our esteemed team.

Starting Wage: $20 per hour, commensurate with experience
Shift: Flexible, primarily 1st and 2nd shifts

Benefits:

• Discounts on hotel and restaurant services
• Earned Paid Time Off for all team members
• Comprehensive insurance packages (health, vision, dental, life) for full-time team members
• Flexible scheduling options
• Holiday pay
• Eight hours of paid volunteer time annually
• Opportunities for professional growth and advancement
• Monetary recognition and referral programs
• Fully paid maternity, paternity, or adoption leave for eligible employees under FMLA
• Employee Assistance Program (EAP) provided through Pine Rest, offering three complimentary counseling sessions, an online resource library, and access to legal, financial, and elder care consultations

As an Assistant Executive Housekeeper, you will support the Executive Housekeeper in overseeing the operations of the housekeeping and laundry departments, ensuring adherence to Suburban Inns’ core values and brand standards. You will play a pivotal role in achieving guest satisfaction and may assume responsibility in the absence of the Executive Housekeeper.

Essential Functions:

• Welcome all guests with a friendly and positive demeanor, fostering personal connections to ensure they feel valued and appreciated.
• Train Housekeeping and Laundry team members as necessary.
• Hold team members accountable to Suburban Inns’ employment and performance standards.
• Administer disciplinary actions to team members in accordance with Suburban Inns’ policies as needed.
• Ensure housekeepers meet productivity standards, completing a minimum of two rooms per hour, while maintaining quality.
• Perform the following in the Executive Housekeeper’s absence or as required:
  • Generate daily housekeeping task sheets and assign duties to scheduled housekeepers, noting late checkouts and additional tasks.
  • Safeguard all lost and found items promptly, retaining them for a minimum of 90 days.
  • Input all cleaned rooms into the computer system for tracking purposes.
  • Maintain consistent communication with the front desk to address early departures, late checkouts, and other related concerns.
  • Assist in cleaning guest rooms, public areas, and laundry as necessary, upholding Suburban Inns and brand standards.
  • Inspect all rooms that are due to ensure cleanliness surpasses established standards.
  • Promptly address any housekeeping issues found during inspections, offering guidance as needed.
  • Identify safety and maintenance concerns and report them to the appropriate department.
  • Communicate any special room issues (e.g., damage, smoking, pets) to the Guest Service Manager, Assistant General Manager, or General Manager for appropriate action.
  • Address team member inquiries and issues efficiently and professionally, relaying concerns to the Executive Housekeeper.
  • Ensure compliance with Suburban Inns and brand standards at all times.
  • Facilitate the prompt organization and stocking of delivery items in storage areas.
  • Maintain orderly storage rooms and notify the Executive Housekeeper of any supply needs.
  • Consistently demonstrate reliable attendance.
  • Adhere to all Suburban Inns processes.
  • Familiarize yourself with additional job descriptions related to Executive Housekeeper, Housekeeper, Laundry, and Public Areas Attendant roles.
  • Execute other responsibilities as assigned by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret and extract information, perform arithmetic functions, and demonstrate basic computer proficiency. Strong communication skills are essential.
• Education and Experience: A minimum of six months of job-related experience is required.
• Licenses, Training, and Certifications: Completion of Hazcom and Bloodborne Pathogen Training is required.
• Work Schedule: Regularly varies to include day, evening, night, holiday, and weekend shifts based on business needs.

Uniform and Appearance Guidelines:

• Uniform: Provided by the company, including a name tag. Team members must provide close-toed, non-slip shoes.
• Appearance: Hair should be well-groomed. All facial piercings and visible tattoos not covered by the work uniform must receive prior management approval. Tattoos deemed offensive must remain concealed at all times. This policy will be enforced by the position’s supervisor, without discrimination based on protected characteristics. The Vice President of Operations retains the authority to supersede any supervisor’s decision.

We are a dynamic organization operating in a continually evolving industry. As such, the duties associated with this position may change in response to business demands, and you may be called upon to undertake additional or different responsibilities as needed.

I acknowledge that I have reviewed this job description and understand that non-compliance with any listed responsibilities may result in disciplinary action, up to and including termination of employment. I also affirm my ability to perform the essential functions of the role, with or without accommodation.

Job Posting Date: Sat, 21 Dec 2024 02:47:21 GMT

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