Assistant Executive Housekeeper – Holiday Inn Express Grandville-Suburban Inns

Job Description

Job Title: Assistant Executive Housekeeper – Holiday Inn Express Grandville

Company: Suburban Inns

Location: Grandville, MI

Pay: $17.5 per hour

AI Pay Analysis: The hourly rate of $17.50 for the position of Assistant Executive Housekeeper at Holiday Inn Express in Grandville, MI appears to be competitive and aligns reasonably well with industry standards for similar roles in the region. As of late 2023, the average pay for housekeeping supervisors and assistant managers in the hospitality industry typically ranges from $15 to $20 per hour, depending on experience, location, and specific responsibilities. Considering Grandville’s cost of living and the hotel’s operational demands, this rate provides a decent wage, though it may not be highly attractive in terms of incentives or long-term growth opportunities within the hospitality sector. Overall, while the rate is on the lower end of the spectrum, it is not out of alignment with typical industry compensation.

Job description:

The Holiday Inn Express offers a dynamic and fast-paced work environment, providing numerous opportunities for professional advancement. We invite you to join a top-tier team within the Hospitality Industry.

This full-time position operates primarily on the first shift, with some weekend shifts required. The starting wage is $17.50 per hour, commensurate with experience, along with a $2 premium for weekend shifts.

As an Assistant Executive Housekeeper, you will play a vital role in supporting the Executive Housekeeper with the management of the housekeeping and laundry departments. Your responsibilities will align with Suburban Inns’ Core Values and brand standards, and you will be committed to ensuring 100% guest satisfaction. Additionally, you will be prepared to take charge in the absence of the Executive Housekeeper.

Benefits Include:

• Discounts on hotel accommodations and dining
• Earned Paid Time Off for all team members
• Comprehensive insurance options (health, vision, dental, and life) for full-time employees
• Flexible work schedules
• Holiday pay
• Eight hours of paid volunteer time annually
• Opportunities for advancement and professional growth
• Monetary recognition and referral programs
• Fully paid maternity, paternity, or adoption leave for eligible employees
• Employee Assistance Program (EAP) through Pine Rest, offering three free counseling visits, online resources, and access to legal, financial, and elder care consultations

Essential Functions:

• Greet all guests warmly and positively, fostering personal connections to ensure they feel welcomed and valued.
• Train housekeeping and laundry team members as required.
• Hold team members accountable to Suburban Inns’ employment standards and performance expectations.
• Implement disciplinary measures as needed in accordance with Suburban Inns’ policies.
• Ensure housekeepers meet productivity standards of completing at least two rooms per hour while upholding the quality standards of Suburban Inns.
• In the absence of the Executive Housekeeper, perform the following tasks:
  • Generate daily housekeeping task sheets and delegate assignments to scheduled housekeepers, including noting late checkouts and assigning hallways and additional tasks.
  • Collect and securely store all lost and found items for a minimum of 90 days.
  • Input all clean rooms into the computer system.
  • Maintain regular communication with the front desk to manage early outs, late checkouts, and other guest service needs.
  • Clean guest rooms, public areas, and assist with laundry as needed, adhering to Suburban Inns’ standards.
  • Conduct inspections of all due out rooms to ensure cleanliness exceeds brand standards.
  • Promptly address and rectify any issues identified in guest rooms, providing guidance as necessary.
  • Inspect for safety concerns and report maintenance issues to the appropriate department.
  • Inform the Guest Service Manager, Assistant General Manager, or General Manager of any special room issues (e.g., damage, smoking, pets) for appropriate charges.
  • Address team member concerns professionally and efficiently, escalating issues to the Executive Housekeeper as necessary.
  • Ensure continuous compliance with Suburban Inns and brand standards.
  • Organize and manage storage rooms, promptly reporting any supply needs to the Executive Housekeeper.
  • Maintain reliable attendance and follow all organizational processes.
  • Be familiar with job descriptions for the Executive Housekeeper, housekeepers, laundry staff, and public area attendants, and perform additional duties as requested by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret and extract information, conduct arithmetic functions, and possess basic computer skills, including record-keeping and word processing. Strong communication skills are essential.
• Formal Education and Job-Related Experience: A minimum of six months of relevant experience is required.
• Certifications and Training: Completion of Hazcom Training and Bloodborne Pathogen Training is mandatory.
• Work Schedule: The work schedule includes variable assignments across days, evenings, nights, holidays, and weekends, with flexibility depending on business needs.

Uniform and Appearance Guidelines:

• Uniform: A uniform and name tag will be provided. Team members must provide their own close-toed, non-slip shoes.
• Appearance: Hair must be well-groomed, and all visible facial piercings and tattoos not covered by the uniform must receive prior approval from management. Tattoos deemed offensive based on protected characteristics must be concealed at all times. This policy is enforced without regard to any protected attributes. The Vice President of Operations reserves the right to override supervisory decisions regarding appearance.

As a dynamic organization in a rapidly evolving industry, job responsibilities may change as needed to meet business requirements. Incumbents may be called upon to perform additional or different duties than those outlined above.

Job Posting Date: Thu, 03 Apr 2025 04:33:00 GMT

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